"As a group of three couples with a yong child, we were all excited to visit Cafe Rhubarb, the reviews were good, as was the cafe’s location in Crieff. Unfortunately from the moment we walked through the door our experience was poor and only got worse. The staff were all quite rude and the atmosphere was unwelcoming. We very quickly felt like an inconvenience. The menu looked great, a bit on the pricey side, but we were happy to pay more based on the foot being of good value. Unfortunately, the food that was served did not reflect the quality, the price or the reviews. We ordered pancakes with banana for our wee one, it arrived with a long hair which later was made clear to have come from the chef who came out without a hairnet. The salmon bagel arrived in an undesirable brown colour, the £7 two slices of french toast were both burnt, and we had to remind the waiting staff of drinks that were not delivered. We also had to ask for cutlery, salt and sauces after the food had been delivered. We were happy to leave the salmon without a replacement meal. The chef made loud comments about the salmon, which could be heard from the kitchen. It was made unpleasantly clear that she (the chef) was unpleased that our party didn’t wish to eat a the salmon. The cafe itself has an evident condensation issues. As all the windows, mirrors and even the toilet walls/mirrors and floors were soaked in condensation. The humidity was quite uncomfortable and did not make for the nicest environment to enjoy a meal. My partner being a National customer experience trainer, tried speaking with the server about removing the salmon from the bill. We were met with a very rude and defensive chef and server, who were very loudly and rudely defensive. This created a very uncomfortable atmosphere for my group and undoubtedly for the the rest of the cafe. Some of the food served was lovely and quite enjoyable, so we really hope that the cafe consider their approach when dealing with customer service in the future. We hope they address issues with health and safety like the condensation and the lack of a hairnet from their chef."
