Phone: +441424902877
Address: 46 Sackville Rd, Bexhill, United Kingdom, Bexhill United Kingdom
City: Bexhill United Kingdom
Dishes: 13
Reviews: 1573
"Before I start, I want to say that the restaurant owner has reached out to us to apologize and make this right. This review is based on the events of the night. TLDR: Starters took an hour to arrive, and we gave up on further food after 90 minutes and left. Were told the order had not gone through the system, but the front of house staff didn’t notice we weren’t eating or clear the empty glasses from our table and ask if we wanted a second round. We watched other tables eat 3 courses (although we were not the only table who left unhappy). We were a table of 5 who booked in for a birthday dinner on a Saturday night. We had to leave a £10 per person deposit to hold the table, fair enough. The website also stated that we had to pre order our meals, which seems a little strange for a table of 5 (I could understand if we were twice as many). A phone call confirmed that we didn’t have to pre order, so the website could do with updating as this might put people off. We arrived a few minutes early, sat down and ordered some cocktails and then our food (starters and main course). After an hour we had finished our drinks, the empties hadn’t been cleared away and nobody asked if we wanted more. We then asked what had happened to our starters and suggested some chips and dip for the table while we waited. After checking we were told that our starters were being plated up and there was not point in getting chips (one of our party wasn’t having a starter and by then was getting pretty hungry). The starters were delicious when we finally got them. After flagging down a server for another round of drinks, we waited, watching other table arrive after us, and be served their meals. I was beginning to wonder if we had done something wrong when I saw someone from another table to go the kitchen hatch and collect their own food (they later also left the restaurant unhappy). When we did ask what the delay was, the staff were not helpful, or apologetic. We finally gave up on getting our food and left. During the evening the owner (also the chief) was in the kitchen working away. He seemed unaware of the issues going on in the front of house, and nobody apologised to us, or offered to put things right until we left (the owner did email us the next day and has been working with us to make amends)."
All prices are estimates.