Bankend Brasserie - Menu

Holiday InnBankend Road, Dumfries, United Kingdom

🛍 Kebab, Seafood, Mexican, Fast Food

3.1 💬 16 Reviews

Phone: +441387272410

Address: Holiday InnBankend Road, Dumfries, United Kingdom

City: Dumfries

Menu Dishes: 35

Reviews: 16

Website: http://www.hidumfries.co.uk/

"I booked Sunday lunch for my husband's birthday and asked for a table for 4 adults, 1 child and a high chair for a toddler. When we arrived, not only was the table not ready, it hadn't even been wiped clean and yet, we were the first customers to arrive at 12.15pm. Did that mean nothing had been done since breakfast time? The waitress had to go and look for the high chair we'd asked for in advance. Worse was to come. Nobody approached us for a drinks order and the waitress only gave one of our party a proper food menu, everyone else got drink and snack menus only. There was hardly anything on the menu anyway and certainly no Sunday roast, the one thing we'd been hoping for on a Sunday... The waitress had to ask us to repeat several parts of our order because there was a conference party arriving in reception that were quite noisy. The layout of the restaurant is open plan straight onto Reception quite strange really and not at all conducive to a quiet family meal. Then, we were told that the fish platter two of us ordered was no longer available.... although it was only 12.30pm and we were the first people there, so how come there was none left? If the fish ran out on the Saturday, surely it should have been taken off the menu? I was really annoyed because the lack of care and attention, the noise levels and the lack of anything decent on the menu spoiled my husband's birthday, so I decided to vote with my feet and told the waitress that none of this was good enough. This was meant to be a birthday lunch, nothing was ready, nothing we wanted to eat was available, so we were leaving. She looked shocked, but didn't even have the grace to apologise on behalf of the venue. We drove a mile down the road to a much more welcoming venue called The Swan and had a beautiful lunch there with friendly, welcoming staff...and it was much cheaper than the significantly overpriced dishes we saw on the menu!"

Full menu - 35 options

All prices are estimates on menu.

Dessert

Burger

Starters

While You Wait

Salads

A La Carte

Zero-Proofs

Main Courses

Brunch

Entrées

Specialty Drinks

Speciality Beer

Authentic Pizza

Pizza

Sunday Sides

Veggie Burgers

Freshly Made Soup

Finish With A Treat - Save Some Room! We’ve Got Some Delicious Desserts, With A Moment Of Joy In Every Mouthful

Mains

Indian

Main Course

Seafood Dishes

Sandwiches

Proper British - Starters

Roasted Chicken Breast

Grilled Items

Vegan Red Wine

Charles Charles

Good food, good service,good beers and good value for money

Address

Show Map

Reviews

VickyW
VickyW

The food was amazing, the atmosphere was lovely, and the staff was very friendly.


Charles
Charles

The dining experience was amazing, with beautiful ambiance and very friendly staff.


Brandon
Brandon

Welcoming good food, good service, relaxed atmosphere. Will visit again and happy to recommend View menu


Sophie
Sophie

Poor menu and way over priced. For a Sat evening the restaurant was practically empty not a good sign.


Imogen
Imogen

The starter was quite nice, but the main course was disappointing. The black fillets were very dry and tough. However, the service was good, as was the atmosphere.


Portie
Portie

The appetizer was delightful, but the main course fell short. The pork cutlets were dry and tough. However, the service was excellent, and the atmosphere was enjoyable. View menu


Charles
Charles

I was disappointed with my experience at this restaurant. They offered only a vegetarian option, and I found out that I couldn't use my Meerkat discount voucher unless I booked 24 hours in advance. The atmosphere felt odd, trying to be upscale but situated in a hotel with dirty paper menus. I won’t be returning.


Stephanie
Stephanie

I booked Sunday dinner at my man's birthday and asked for a table for 4 adults, 1 child and a high chair for a small child. when we arrived, not only was the table not ready, he wasn't even clean and yet, we were the first customers arriving at 12.15 a.m., hasn't done anything since the breakfast? the waitress had to go and look for the high chair we had asked in advance. worse should come. No one approached us to a beverage order and the waitress gave only one of our party a proper menu, all others only got drinks and snack menus. there was hardly anything on the menu anyway and certainly no Sunday roast, the one we hoped on Sunday. the waitress had to ask us to repeat some parts of our ord...


BobbieJ
BobbieJ

I booked Sunday lunch for my husband's birthday and asked for a table for 4 adults, 1 child and a high chair for a toddler. When we arrived, not only was the table not ready, it hadn't even been wiped clean and yet, we were the first customers to arrive at 12.15pm. Did that mean nothing had been done since breakfast time? The waitress had to go and look for the high chair we'd asked for in advance. Worse was to come. Nobody approached us for a drinks order and the waitress only gave one of our party a proper food menu, everyone else got drink and snack menus only. There was hardly anything on the menu anyway and certainly no Sunday roast, the one thing we'd been hoping for on a Sunday... The... View menu

Categories

  • Kebab Savor our delicious kebabs, expertly grilled and bursting with flavor. Choose from a variety of meats and vibrant spices, served with fresh sides. Perfect for a satisfying and flavorful meal.
  • Seafood Dive into the freshest catches of the sea with our seafood selection, featuring exquisite dishes prepared with high-quality fish and shellfish. Savor the flavors of the ocean in every bite! View menu
  • Mexican Authentic Mexican flavors await you with sizzling fajitas, savory tacos, zesty enchiladas, and fresh guacamole, all crafted with rich, traditional spices and served with vibrant sides. Enjoy a fiesta on your plate!
  • Fast Food Enjoy a variety of quick and delicious meals perfect for on-the-go dining. From juicy burgers and crispy fries to refreshing drinks, our fast food menu satisfies your cravings with speedy service and irresistible flavors.

Amenities

  • Amex
  • Visa Card
  • menu
  • Mastercard
  • menu

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"We arrived early due to journey time so we went to see if we could check in early, we were told we could not check in early (which we did not expect) but wanted to leave our luggage for later on so that we could go and have a look around the local areas, we were told that they could not do this due to not having any storage area. Check in time finally arrived and 3 of the party went to check in and were told that they had to pay £100 gold fee against your room for damages and as the bar do not accept cash or card payments after 11pm. We were not told of this and neither were the bride and groom. On going to our room it was noted that the key for my elderly grandfather did not work after numerous attempts of going up and down the stairs, (lift was broken and in the process of being fixed) On entering our rooms they were the same near enough. After the rest of the party checked in it was brought to light that they did not even pay a fraction of the price that we paid on checking in. That evening came when we went to one of the parties room and it was noted that the air conditioning was not actually working (digital) this was reported the following morning early,, but after numerous attempts to then be told it will be fixed, but for now we can offer you some more fans (Already had 2) that evening they still had not received any information about the air con so we went to reception to ask to be told it will not be fixed until Tuesday, at which point the room was 26 degrees. Another fan was offered but this was declined. They are not ones to make a fuss but this was not acceptable as all other rooms had air conditioning apart from there’s. Nothing was done to reimburse having to stay in a boiling hot room. Breakfast was lovely, catering for allergies which is cooked fresh, thank you chefs. Housekeeping lovely and clean but please pay attention to bathroom corners. Bar staff, thank you for your prompt service during our stay. Receptionist please use your manners (don’t apply to all) it’s not the customers fault if things don’t work, down to Maintenance."