Phone: +441446796245
Address: 13-14 Pound Field, The Vale of Glamorgan, United Kingdom
City: The Vale of Glamorgan
Dishes: 13
Reviews: 2457
Website: http://www.vesuviollantwit.com
"Firstly i would like to say after our visit last night there was only an issue with one member of staff, the young lady that was responsible for serving us was very very good and its such a pity that the older lady who dealt...with the issue does not know the meaning of hospitality. We were a party of seven and obviously started with a round of starters which were very nice, on arrival of the main courses everything looked good and to be fair, apart from the one issue, tasted very nice. The issue we had was that the chicken dish that was ordered smelt off and indeed was off, Again at this point it was not really an issue as these things do happen. When we asked the, i presume supervisor, over to report the issue she picked up the chicken on the fork and said it smells fine to me and the chicken was bought yesterday, she left the plate there and did not even take it back to the chef to check the dish, all other main courses were very nice might i add. After the bill was presented the chicken dish had been taken off the bill which is not what we wanted, the young lady who dealt with the bill was very charming and polite and apologized for the chicken dish. After leaving our table and indeed a tip as we walked out of the restaurant the supervisor was stood at the bar with the chef and i can only describe her as staring us down and basically giving us filthy looks......again it seems that the hospitality training had fallen short with this older lady and maybe she would do well by learning from the youngsters that you employ on how to treat their customers. A bad experience that could have been handled a lot better from just one member of staff who should probably know better."
All prices are estimates.