Phone: +441782609988
Address: Etruria Hall Festival Way, Stoke-on-Trent, United Kingdom, ST1 5BQ
City: Stoke-on-Trent
Dishes: 13
Reviews: 245
"The food was really nice. We were guests at the hotel for the week, but didn’t go back to the restaurant after our fist experience. this was mainly due to the poor service. The staff could not be more friendly, but there did not seem to be enough staff or they were busy elsewhere in the hotel. When we sat down, around 75% of the tables were empty, but had the leftovers/dishes/glasses from previous guests still on the table. It took so long before the waitress came to our table, that we already made a conscious decision not to order starters or desserts. We also walked to the bar each time to order our drinks, because the waitress seemed to be so busy elsewhere. The hotel is great and the food in the restaurant was good also, but I really think they are missing a trick with lack of staff in the restaurant. We weren’t really able to relax and enjoy our evening meal out, because we all felt frustrated by the lack of service."
All prices are estimates.