Phone: +492214000094
Address: Duerener Str. 89, 50931 Cologne, North Rhine-Westphalia, Germany, Köln
City: Köln
Dishes: 35
Reviews: 1616
Website: http://www.nikko-koeln.de/
"The place is worn down. When you walk in, the lobby looks nice and impressive. Once you enter the floors to the rooms, the carpets are badly stained. There’s a moldy smell to the hall and the carpets are so worn down, they partially covered...them with improvised pieces of other carpet pieces. The whole floor was bumpy, the suitcase had a hard time getting over the bumps, so we had to carry it. We booked this place especially because they offered a sauna and wellness area. When we asked where to find the area the staff at the reception told us, we didn’t book it and it is not included in our room booking. We were very surprised as we especially looked for a place with these facilities. We went to our room and checked our booking, to realize WE DID BOOK IT. We have screenshots of the listed services to prove it. We went back down to the reception to show them our booking. It’s THEN they told us, the wellness area is closed due to constructional work. So it doesn’t matter whether we booked it or not. We paid additional to get access to wellness on my wife’s birthday, we drove all the way to have a nice evening at that hotel to be fully disappointed. They said it must have been a mistake by Booking.com, as they state it very clearly on their website and we should’ve checked their website instead of relying on Booking.com. This was a very frustrating experience with Hotel NIKKO and we’ll not return to this place."
All prices are estimates.