Phone: +442075623060,+442075623030,+44800049802
Address: 7 -9 Copthall Avenue London, EC2R 7NJ, EC2R 7DA, United Kingdom
City: London
Menu Dishes: 35
Reviews: 610
Website: https://www.apexhotels.co.uk
"Looks nice, decor good but food is really poor. Service was friendly, professional and efficient. Restaurant was not busy. Food 1. Starter Slow cooked Ox Cheek Β£10. This is clearly from a microwave or boil in a bag, it was freezing cold in the middle, sent it back. Got a replacement that was tough as they had clearly microwaved the new one for a little bit too long. Poor considering you pay Β£10. Waitress came and took my second Oxcheek away after I had finished and asked if we would like to see the desert menu.....Errr no we would like to eat our main courses please? 2. Main Rib Eye and Sides Β£32 Steak was good to be fair, triple cooked chips were poor and were left. It is not difficult to do triple cooked chips, you can prepare them in advance and then just fry them to order at a high temperature to crisp them up. Obviously cooked at too lower temperature, soggy and not crispy at all. Really basic stuff, so really poorly cooked. Carrot and spinach sides were good. 3. Dessert Hot Chocolate Fondant and vanilla ice cream Β£7. What would you expect from this menu description? A nice chocolate fondant and a sensible amount of vanilla ice cream to go with this? Me too......... What I actually got was a tiny chocolate fondant (of the brought in variety and not made in house a tiny, pre balled and rock hard piece of vanilla ice cream with a mountain (in comparison to the other things on the plate of pistachio crumb. No pistachios mentioned on the menu? I returned it saying I was intolerant to nuts and they KINDLY pointed me to the clauses at the bottom of the menu that state food is prepared in a kitchen where nuts may be present and that their menu descriptions do not include all ingredients WOW........ I understand not listing the eggs, flour, cocoa powder etc etc that goes into a chocolate fondant for example BUT IF THERE ARE 3 COMPONENTS ON A PLATE 1. CHOCOLATE FONDANT 2. VANILLA ICE CREAM 3. PISTACHIO CRUMB THEN YOU MUST PUT THE PISTACHIO ON THE DESCRIPTION SURELY?!! I would be wary of ordering egg on toast for breakfast, just in case it came covered in beans using their attitude to menu descriptions : So in summary, 3 courses, sent 2 back and only ate part of the main. They microwave meat and cannot even be bothered to scoop you out fresh ice cream when they serve desserts and I think that says it all. Only just 2 stars because of the service and the steak. Would I return? My god NO!"
All prices are estimates on menu.