Phone: +441375891402
Address: Prince Charles Ave, Orsett, United Kingdom, Orsett United Kingdom
City: Orsett United Kingdom
Dishes: 4
Reviews: 5107
Website: https://www.orsetthall.co.uk/
"I'm gutted I'm having to mark the place down...my friend bought me a spa experience for my birthday..got there a bit early, was directed to the breakfast room, bought drinks, all good, went to the spa reception, given the reason why we have to sign for locker keys, as so many guests steal the robes and slippers...odd but okay.. small changing room, no privacy but even that was doable. We used the facilities ..all good, our treatments with Chantelle and Kristina were excellent. So far all so good...had a chilled time in the relaxation room then a final swim before lunch. We decided to lunch in our robes, asked if it was okay the person not serving us shouted over...yer not wet are ya..oh nah ya got towels that's alright...off we trotted to find seats, but we decided our towels were too wet to sit on. We informed the lady who served us we were getting changed and would be back. So back to the changing room, 2 other ladies already there so we dressed out of the locker and squished into corners. On our way back to the cafe area, halfway up the stairs I hear a raised voice, we NEED your keys back, I answered we're just having lunch and we'll return them, NO NOW, must admit I'm a tad perplexed now, so although 1,pm and my friend said she thought it was 2pm finish (I checked the website, it says 2pm). We were told in no uncertain terms we HAD to return the keys...back to the changing room. Gathered our coats and bags gave our keys back and once again made our way to the cafe. So now only the loud lady was at the bar, wot do ya want..we hadn't seen the menu, explained again we'd gone to get changed, so with a huff and a sigh she slapped the menus on the counter, as we'd booked for gluten free I asked if everything on the menu was gluten free, she unbelievably tapped 2 items and said we could get them gluten free. We ordered our meals, by this time the other staff member was back and loud lady was very busy watching what she was doing. And that proved true when our orders came out wrong, only one gluten free meal. We sat for nearly an hour with our dirty dishes in front of us. We finally ordered more drinks and dessert.. the drinks were bought over first, unfortunately a fair bit of juggling as loud lady couldn't find room to place them on the table... Which luckily made the dirty dishes disappear. I loved being with my friend and the most part was excellent. Unfortunately they have lost the custom of 8 people booking again."
All prices are estimates.