Phone: +441740620253
Address: Hardwick Hall Hotel, Sedgefield, United Kingdom, TS21 2EH
City: Sedgefield
Menu Dishes: 12
Reviews: 623
Website: https://hardwickhallhotel.co.uk/dining/rib-room-steakhouse-grill/
"Very ordinary experience, poor food and slow service. My wife and I ate dinner last night. The appetisers were an onion and blue cheese tart and pork belly ribs. The tart had zero blue cheese or onion flavours, the pastry was soggy. It was a plain tart with a little salt and pepper, not as described on the menu. The ribs while cooked beautifully and tender, were cold and tasteless. We both ordered Sirloin steaks for our main course, my wife 's medium rare with blue cheese sauce, mine medium well with peppercorn sauce. My wife 's steak was cooked perfectly, but again (bit of a theme here) it was a cream sauce, that had never been in the same post code as blue cheese. The accompanying mushroom, tomato and double cooked chips were very good. My steak ordered medium well, was rare, and so I asked them to take it back and give it a little longer on the grill. My wife also sent back her sauce as it had no blue cheese. After 30 minutes, by which time my wife had eaten her steak without sauce, they returned with my steak, which was very very well done, so over cooked it was hard to eat, and it came with my wife 's blue cheese sauce. I asked for he peppercorn sauce I had orded and to speak to a manager. The sauce did not arrive and after 15 minutes, by which time my over cooked steak was now cold, I had to ask another waiter for help, and my sauce arrived shortly after. I couldn 't eat the cold over cooked steak. We were going to leave but I was still hungry after no steak, so I ordered a chocolate and orange brownie. It arrived again beautifully cooked but, again a bit of theme, no orange taste or flavor. Why list things on a menu that do not contain what they say when they arrive? In the middle of all this, my wife wanted to use the rest room, and returned disgusted, without going into detail, all 3 of the toilets were overflowing with poo and paper. The toilets are not cleaned or checked, they really were disgusting. When the bill came, after another 20 minute wait, and us asking twice, we spoke to the manager, who said she was sorry, and removed the £5 brownie from the £120 bill. Nothing for the appalling service or one of the steaks being inedible, and the other without any sauce. What can I say that 's positive...there was a reasonable if not excellent wine list, we found a nice Cabernet for about £40 and the atmosphere and decor was nice. Also the quality of the sirloin meat was excellent, only spoiled that they couldn 't cook to medium well temperature after 2 attempts, 1st time rare, 2nd time very well done. The mushrooms that accompanied the steaks were excellent. In short, amongst the worse service I can ever remember in a restaurant, good quality product ruined by poor cooking, and bland cold and tasteless sauce, ribs and tarts. I can only assume the restaurant doesn 't care about returning customers and lives off transient custom from people staying at the Hall. I am posting this review from my cell phone,so please excuse any fat finger spelling."
Full menu - 12 options
All prices are estimates on menu.
Dessert
Brownies
Rich, fudgy brownies packed with chocolatey goodness, perfect for satisfying any sweet craving.
Appetizer
Tempura
Crispy battered vegetables and seafood deep-fried to golden perfection, served with a light dipping sauce.
Main Courses
Sirloin
Tender and juicy sirloin steak, grilled to perfection, and served with a side of seasonal vegetables.
Rice
Risotto
Creamy Arborio rice cooked to perfection, with a rich blend of Parmesan and fresh seasonal vegetables.
Mexican-American Food
Empanadas
Savory pastries filled with spiced meat or vegetables, wrapped in a crisp, golden crust.
Fish Dishes
Fish & Chips
Crispy golden fried fish fillet served with classic French fries, a side of tangy tartar sauce, and a lemon wedge.
Steaks
Surf And Turf
A delectable duo of juicy steak and succulent seafood, creating a perfect harmony of land and sea flavors.
Seafood
Shrimp Tempura
Crispy battered shrimp served with a tangy dipping sauce, perfect as an appetizer or accompaniment.
Pasta
Salads
Blue Cheese Salad menu
Blue Cheese Salad: Crisp greens, tangy blue cheese crumbles, cherry tomatoes, walnuts, and creamy dressing.
Homemade Cakes
Darren
I had a wonderful experience at this restaurant, the fillet steak was delicious.
Address
Reviews
Susan
Fantastic food. Staff made it special for a 90th birthday celebration. Service: Dine in Meal type: Lunch
Geoff
The steaks were cooked perfectly and the staff was friendly and professional. The service was great and we dined in for dinner.
Steve
Tries to take money off your card when you book restaurant, not acceptable, website may not be secure as you are redirected, avoid View menu
josephine
The steak was incredible - the best I've ever had. The waiter, Salvador, treated us like royalty. His customer service was truly outstanding.
Active
Another great add on to an already fantastic venue. This place renewed my appreciation for a good steak! It's not cheap but you'll not be disappointed. Also, check out the events as music is played on certain evenings. Price per person: £40–50 Food: 5 Service: 5 Atmosphere: 5
Robert
Two stars as the service was very good, sadly the ribeye steak was a sorry excuse for a restaurant claiming to specialise in STEAK. I am not even sure it was ribeye as it had no fat or flavour whatsoever. It was not seasoned at all and somewhat tough. Perhaps the chef was on holiday, who knows? Not good. Certainly one of the worst steaks I have ever had. View menu
Peter
Excellent food let down by dated decor and very poor service. Our visit was on a Saturday evening when the hotel was busy with a wedding reception. Not sure if this was in a factor in the poor service but it shouldn't be. The Rib Room charges top prices and they should be able to deliver top quality service regardless of what else they have going on. Disappointing.
Damian
Booked table for 5 and we had a wheelchair user with us. Couldn't fault the food, drinks and the staff were wonderful. It was my son's birthday and he was spoilt rotten. Manager ? was excellent and very attentive. Only little moan was there were no disabled toilets available however the Manager allowed use of one the hotel rooms toliets. Apart from this an absolutely wonderful experience and would recommend the Rib Room to all. Thenk you for making my sons 30th an experience he won't forget. Food: 5 Service: 5 Atmosphere: 5
Andy
Very ordinary experience, poor food and slow service. My wife and I ate dinner last night. The appetisers were an onion and blue cheese tart and pork belly ribs. The tart had zero blue cheese or onion flavours, the pastry was soggy. It was a plain tart with a little salt and pepper, not as described on the menu. The ribs while cooked beautifully and tender, were cold and tasteless. We both ordered Sirloin steaks for our main course, my wife 's medium rare with blue cheese sauce, mine medium well with peppercorn sauce. My wife 's steak was cooked perfectly, but again (bit of a theme here) it was a cream sauce, that had never been in the same post code as blue cheese. The accompanying mushroom... View menu
Categories
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Cafés Charming cafés offering a variety of freshly brewed coffees and teas, along with light snacks, pastries, and desserts. Perfect for a morning pick-me-up or an afternoon treat in a cozy atmosphere.
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Kebab Savor our delicious kebabs, expertly grilled and bursting with flavor. Choose from a variety of meats and vibrant spices, served with fresh sides. Perfect for a satisfying and flavorful meal. View menu
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Mexican Authentic Mexican flavors await you with sizzling fajitas, savory tacos, zesty enchiladas, and fresh guacamole, all crafted with rich, traditional spices and served with vibrant sides. Enjoy a fiesta on your plate!
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Asiatic
Amenities
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Parking Area
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Wheelchair Accessible
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