Phone: +441793790302
Address: 5 Burycroft,SN4 0AP, United Kingdom, Swindon
City: Swindon
Menu Dishes: 13
Reviews: 3372
Website: http://crosskeyswanborough.com
"I have visited The Cross Keys many times in the past and so was really happy that it was open again, but sadly do not where to start with our experience last night. Service was slow, staff didn’t seem to have a clue what was going on. When I asked about the Specials Board I was told that the specials were sold out, despite the board being almost the first thing we saw when we entered the pub. We were then told there was no lasagne but when we ordered it turned out there were no pies either or soprano burgers. I ordered a chicken burger on a normal burger bun and not a brioche as advertised and the food quite frankly looked like it had been dropped onto the plate from a great height. The staff got our drinks confused and then when we asked for the dessert menu, took so long coming back to us that we just got up, paid the bill and left. I’ve read other reviews on here and noted Management comments and I would just like to say that there wasn’t any sign of management on a Saturday night and the floor appeared to be being run by very nice, but slightly disinterested teenagers. I have been in hospitality for over 20 years (maybe this makes me slightly more critical) and actually did a management stint at The Cross Keys a long time ago so would just like to say to the (new) owners that some staff training would be a great idea and clean glasses would be even better! It was very disappointing all round."
All prices are estimates on menu.