Phone: +442030115057
Address: 600 Kingsland Road, Hackney, United Kingdom, E8 4AH
City: Hackney
Menu Dishes: 10
Reviews: 2385
Website: http://www.goodlifediner.com
"Tasty food as per usual but terrible customer service ruined my dining experience! I visited this branch with a couple of friends, upon entering the building we were aimlessly standing around for 2 minutes before having to wave to an employee to seat us. This was shocking because there were only 6 other customers, none of which were being served. Once seated we had to a wait a long time for an employee to come and take our order. One of my friends had an issue with her milkshake as it did not taste as described on the menu, we raised this issue with our server who asked if she wanted an exchange, my friend accepted this offer of an exchange. This seemed a pretty quick and pleasant conversation until a female brunette employee with a lot of tattoos came over and was disgustingly rude to my friend. She communicated to my friend that an exchange would not be an option as it is not company policy and the provider reason for wanting an exchange was, in her opinion, not good enough. This unpleasant exchange went on for another 5 minutes, after several dirty looks and cutter her eyes at my friend the employee finally agreed to an exchange. After this the employee walked away but conversed with her colleagues as they continuously looked over at us. We were made to feel extremely uncomfortable. Once the food came we were not given any cutlery and once again I had to get the attention of one of the employees who brought dirty cutlery which I had to point out to her. Avoid this branch as poor customer service from employees will ruin your dining experience."
All prices are estimates on menu.