The Highway Inn Burford

117 High Street, BURFORD OX18 4RG, United Kingdom, BURFORD

🛍 Sushi, Mexican, Asiatic, Seafood

4.4 💬 2667 Reviews

Phone: +441993823661

Address: 117 High Street, Burford OX18 4RG, United Kingdom, BURFORD

City: BURFORD

Menu Dishes: 9

Reviews: 2667

"A beautiful old building (as most in this town). As a pub it’s not at all bad, as a hotel it leaves a lot to be desired. Our room (Signet) was damp and noisy with the constant drone of either a large extractor fan or washing machine downstairs more akin to a New York apartment than a quiet country pub. Bed was small (fair enough it’s a small room) but not particularly comfortable. The main problem was the attitude of the staff. I was told at check in breakfast finished at 10. When I arrived downstairs at 0950 I was told it finished at 0930. While I was staying I smashed my head badly on a very low door frame. These are normal in such old buildings in England. It was my fault of course, and it is marked with a very small label “Mind your head” but it was so hard a knock I ended up on the floor. That day I was headed to a wedding but had to leave due to the earlier knock as I wasn’t 100% When the next morning I was asked for details so they could complete the accident book, when I suggested that it needs a strip of yellow warning tape so it’s more noticeable her (Rebecca Riley the managers) response was an irritated and patronising “It does have a label and that is all that is required by law”. When I pointed out that while that may be the case I would expect that she might be more focused on firstly my welfare and secondly that of her future guests rather than simply what the most basic requirements by law are, she looked at me with disdain. Won’t be staying again, not because of low doorframes but because a general lack of attention to detail and this attitude which was entirely unnecessary. It was the same about the breakfast: I explained I was told by the staff the day before it was 10, she said “Well it’s here on the clipboard the booking times”. I said I believed her but the point was it was not what I was told. This is not what a great customer experience looks like. Good points were that food was OK, it’s a great location and the room had an excellent power shower and good water temperatures. I want to add that when one of the Cleaners heard/saw the accident happen, she was most sympathetic and asked repeatedly if she could do anything a better example of customer care than her boss."

Full menu - 9 options

All prices are estimates on menu.

Dessert

Mexican-American Food

Vegetarian

Burger

Fish Dishes

Beef Dishes

American Food

John John

Great food and service

Address

Show Map

Reviews

John
John

Rooms: 3 Service: 4 Location: 5


Maria
Maria

Friendly staff and a pleasant atmosphere.


Tarrill
Tarrill

The staff were incredibly friendly, helpful, and charming. The atmosphere of the room was lovely, and the food was exceptional. I highly recommend this place. Rooms: 4/5, Service: 5/5, Location: 5/5. View menu


ROB
ROB

I just stopped by for a coffee, but I have to say the experience was excellent! The service was top-notch, and the location is perfect. This hotel truly stands out for its luxurious and romantic atmosphere.


Bukky
Bukky

I visited this restaurant for dinner one evening and was so impressed that I came back for lunch a few days later. The food is outstanding, and the service was fantastic—everyone on the staff was kind and polite. I would definitely return! Service: 5 Location: 5.


Martin
Martin

Need to go back after reading the glowing reports. I have to be honest 5pm for Sunday lunch is a few hours too late. Everything eaten felt like it had been warmed up, the roast potatoes were like little rocks.... Service was good, and good atmosphere...but that's it. View menu


Jackie
Jackie

This charming old inn features a beautiful bar and restaurant area. Its location is fantastic. We only had drinks during happy hour, which made the prices quite reasonable. The courtyard is lovely, and the staff were friendly. Overall, I would rate the service a 4 out of 5 and the location a perfect 5.


Sharon
Sharon

We had dinner at this restaurant but did not stay overnight. The food was outstanding and the service was exceptional. We appreciated that the staff informed us about the optional service charge, clearly indicating that it was not mandatory. Nowadays, many places with mediocre or poor service automatically include that charge, so this was a refreshing change. The staff truly earned every penny of their service charge. We would definitely return. Food and drinks were excellent, and I would rate the service a 5 out of 5.


Urban
Urban

A beautiful old building (as most in this town). As a pub it’s not at all bad, as a hotel it leaves a lot to be desired. Our room (Signet) was damp and noisy with the constant drone of either a large extractor fan or washing machine downstairs more akin to a New York apartment than a quiet country pub. Bed was small (fair enough it’s a small room) but not particularly comfortable. The main problem was the attitude of the staff. I was told at check in breakfast finished at 10. When I arrived downstairs at 0950 I was told it finished at 0930. While I was staying I smashed my head badly on a very low door frame. These are normal in such old buildings in England. It was my fault of course, and i... View menu

Categories

  • Sushi Delight in our exquisite sushi selection, featuring fresh ingredients, expertly crafted rolls, and traditional nigiri. Each bite offers a harmonious blend of flavors, promising a true taste of Japan.
  • Mexican Authentic Mexican flavors await you with sizzling fajitas, savory tacos, zesty enchiladas, and fresh guacamole, all crafted with rich, traditional spices and served with vibrant sides. Enjoy a fiesta on your plate! View menu
  • Asiatic
  • Seafood Dive into the freshest catches of the sea with our seafood selection, featuring exquisite dishes prepared with high-quality fish and shellfish. Savor the flavors of the ocean in every bite!

Amenities

  • Wifi
  • Outdoor Seating
  • menu
  • Wheelchair Accessible
  • menu

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