The John Francis Basset

Commercial Street, Cornwall,Isles of Scilly, United Kingdom, TR14 8JZ, Cornwall,Isles of Scilly

🛍 Pub, Steak, Vegan, British

3.8 💬 6360 Reviews
The John Francis Basset

Phone: +441209721720,+441209717212

Address: Commercial Street, Cornwall,Isles Of Scilly, United Kingdom, TR14 8JZ, Cornwall,Isles of Scilly

City: Cornwall,Isles of Scilly

Dishes: 17

Reviews: 6360

Website: https://www.jdwetherspoon.com/hotels/england/cornwall/the-john-francis-basset?utm_source=google&utm_medium=maps&utm_campaign=gmb

"I overheard two members of staff insulting me and my adult children, I complained, the deputy manager Claire, she was extremely unprofessional. She sneered at my complaint, told me I am a liar and as this is happening I was surrounded by her staff. Feeling very very overwhelmed and intimidated by the staff surrounding me I walked back to my table. I sat with the manager (her boss) Liam. He was very nice and polite. He apologised for the behaviour. I explained I was complaining to the head office about the behaviour (which I did). One week later I have an email asking me not to return to the premises as per Liam's discretion. He sat with me, apologised and we cleared away our plates and went out merry way. I've had this information like I'm an aggressive criminal. Well I've asked for the CCTV and I will go further with this. I will not be intimidated by an individual to then call me a liar. If you complain you are barred? I'm a professional individual, who lives locally and this is a disgrace. I don't drink, I was having lunch. All this over beans!"

Menu - 17 options

All prices are estimates.

steven steven

Good place good atmosphere good food. Would recommend

Address

Show Map

Reviews

Glenn
Glenn

I didn't have a room. But the service and food were excellent.


Angela
Angela

A great weatherspoons.. Not such a great town though.. Shame..


Stephen
Stephen

This is a lovely place to stay. Having a chilled relaxing time.


Benjamin
Benjamin

Called in for breakfast. Everything was brilliant. Lovely, clean and new. Nice place to be with friends or family would recommend.


Brando
Brando

Easter weekend and first visit,on par with other spoons hotels I've stayed in,parking's a pain ,suggest looking down Rectory road ,no restrictions as its residential !


Sarah
Sarah

I've been visiting a relative and was very pleasantly surprised by the hotel. Very reasonable close proximity to many local places and staff very helpful. Would definitely recommend


Jeff
Jeff

Really good room and staff very helpful. Food good though breakfast is distinctly heavy on carbs and protein and low on other areas. No car parking is possible which is a bit of a nuisance. Wi-Fi intermittent is a pain.


Amber
Amber

Rude staff, exceptionally rude individuals, I went here as a couple, my husband and I don 't often go but when we do it 's normally ok. However we sat, ate and watched an extremely rude waiter, he was back and forth, moaning and insulting patrons. Even once suggested salting food but said in such away, that meant something else. He wore a bright shirt (is this uniform colours for the pub? my husband was going to approach management however we realised management was a lady who was either joining in with the terrible discussions of tainting patrons food or barking orders, being genuinely rude to other customers. I would have preferred to not go back than to bring my concerns to this person. I...


Kate
Kate

I overheard two members of staff insulting me and my adult children, I complained, the deputy manager Claire, she was extremely unprofessional. She sneered at my complaint, told me I am a liar and as this is happening I was surrounded by her staff. Feeling very very overwhelmed and intimidated by the staff surrounding me I walked back to my table. I sat with the manager (her boss) Liam. He was very nice and polite. He apologised for the behaviour. I explained I was complaining to the head office about the behaviour (which I did). One week later I have an email asking me not to return to the premises as per Liam's discretion. He sat with me, apologised and we cleared away our plates and went...

Categories

  • Pub Enjoy a lively atmosphere with our classic pub favorites. From hearty burgers and fish 'n' chips to savory pies and craft brews, our menu promises a cozy experience ideal for unwinding with friends.
  • Steak Savor prime cuts of juicy, tender steaks, expertly grilled to perfection. Each bite offers a burst of flavor, served with classic sides and delectable sauces to enhance your dining experience.
  • Vegan "Delight in our vegan menu, offering a vibrant selection of plant-based dishes crafted with fresh, seasonal ingredients. Savor flavorsome meals that are as nourishing as they are delicious."
  • British Traditional and hearty, the British menu offers comfort classics like fish and chips, succulent roasts, and savory pies. Rediscover familiar favorites, lovingly crafted with timeless recipes and fresh, local ingredients.

Amenities

  • Wifi
  • Seating
  • Free Wifi
  • Television

Similar Restaurants

The First And Last Inn

The First And Last Inn

A30, Penzance, TR19 7, United Kingdom, TR19 7AD, Cornwall,Isles of Scilly

Sushi • Seafood • Asiatic • European


"So let us share our experience, We went in tonight as a family after seeing that it home made food on the drive to sennen and looked online and had a good look at the food available on the menu also looking to see if it was dog friendly and it ticked all the boxes, Upon arrival me and my wife went in 1st to ask if we could have a table for food and if dogs can go inside and staff were a little unsure but they confirmed we could upon asking for a table for 7 but one in a pram he said we don’t have the availability to cater I was looking at a table big enough and eventually said that this table was available whilst being seated we had 2 table one clean and the 2nd just been finished with so needed a clean but he came and cleaned both tables and he squirted the cleaner on a clean table and the over spray bounced off the table and went over our selfs then we were handed a menu freshly printed A4 paper thrown on the table (WET TABLE) so they stuck to the table upon agreeing what we wanted we went to the bar within 2-3 mins of being seated we knew what we wanted and when we asked for the meal it was OUT OF STOCK (Sunday lunch) ok fair so as I was with a family member at the bar I quickly rushed back to the table to ask my daughter of an alternative she wasn’t happy, So I made a meal up of all the extras on the menu so I went back to the bar to find my family member ordered 2 fish and chips then I realised my wife also wanted Sunday lunch so I quickly rushed back to ask her what she wanted and went back to the bar just as my family member left and asked for fish and chips was also sold out also! 99% of the menu was SOLD OUT this should of been discussed upon arrival not as we were ordering I run and operate my own business and this isn’t how I would treat my customers this isn’t how an establishment should be ran! Even when I was standing trying to order a member of staff was standing there arm against the wall doing nothing while customers are standing waiting to be served! So we decided not to eat and my family member went back to the bar to ask for a refund as we couldn’t eat as a family and the staff were iffy about offering a refund but 10 minutes later they did refund my family member as it became a scene for other people as they could see what had happened! This establishment should be call the 1st and late time you come here! We ended up walking to the chip shop down the road for food we are very disappointed in this company and establishment! For anyone who wants to eat please make sure they HAVE STOCK how can this establishment run without stock? Never again tonight they lost over £200 revenue due to this situation!"