Phone: +441333311495
Address: 9 High Street, KY10 2LA, Fife, United Kingdom
City: Fife
Menu Dishes: 10
Reviews: 6234
Website: https://pittenweemchocolate.co.uk
"Some friends and I went here for afternoon food and drinks. We ordered a couple of crepes and some soup and some drinks and a water. As our food and drinks arrived (other than the water that arrived once we had all finished eating and...drinking..! my partner tried her soup and didn’t like it as it tasted bitter as if perhaps some of it had burnt at the bottom of the pan..? Both of the crepes were not hot, luke warm at best, but we said nothing. My partner did however send the soup back as she found it inedible. The waiter took the soup back and said no problem and could he get her something else instead. She decided she didn’t want anything else. Once we had finished and went to pay the soup was still on the bill..! I said we had sent it back as it was not acceptable. Then the owner came out and said that she was still going to charge us for it. To be honest I was in absolute shock. I have been eating out for over years and this is the first time I have ever been charged for food that was not eaten and sent back as it was not edible. The owner became very rude and agitated and I actually found her quite aggressive about the situation. It’s been a very very long time since I have been out for any kind of food or drink and left feeling that bad. I feel this was absolutely inexcusable customer service. I have left having to pay for some uneaten soup but had it been taken off the bill as it should have been maybe she would have not lost repeat customers. Very sorry but this is a business model that I can recommend to nobody. Very sorry that someone not liking your soup was so damaging to your ego but surely that’s part of the service industry you are in. Far more enjoyable food and establishments out there."
All prices are estimates on menu.