Phone: (+44)1254247998
Address: Whalley Road, BB6 8BG, Ribble Valley, United Kingdom
City: Ribble Valley
Dishes: 24
Reviews: 2077
Website: http://theroyaltaj.co.uk/
"We organised a group booking for 19, we arrived and were seated, two separate tables. We waited for service for our drinks, and had some friendly banter with the waiter as to how the rest of our group pushed in with their drinks order. Our drinks arrive , I asked could he put our drinks on a separate tab, and I would pay for them as they were expensive, no need he said. Our drinks arrived and one of our party ordered a double Vodka in a tall glass lots of DIET coke, she cannot have normal coke. This arrived in a small glass, vodka Diet Coke , a bottle served separately. She asked for a second Diet Coke to dilute and larger glass, glass arrived followed by a readily poured COKE. She enquired if this was diet as she has allergies. The waiter then replied IF YOU ASKED FOR DIET THEN DIET IT IS, rude. She then proceeded politely to express the point that she needed 100% certainty it was Diet Coke. He rudely replied IS THIS GOING TO BECOME A PROBLEM. Naturally we were not there to create a problem but to prevent a Crisis if she had ingested anything that exacerbated her condition. The waiter proceeded to ask the person who had poured the drinks to clarify , at which point he returned to the table and with a heavy hand placed a fresh bottle on the table followed by are you happy now. The waiter was rude and caused a situation which could have been prevented. He would not look at her partner or address our concerns. Several people from our group approached the waiter and tried to pacify the situation, he appeared rude arrogant On leaving our table he said WAITERS ARE NOT THERE TO BE ABUSED. At no point in that situation was anyone treated with disrespect or abused. We were there for a celebration and sadly had to take that decision to leave the venue. A very disappointing night out, albeit expensive for just drinks. We proceeded to another venue who provided excellent service and benefitted from a huge expenditure tip from our party. Your team needs to address its customer service policy."
All prices are estimates.