Phone: +441227459333
Address: 59 London Road, Canterbury, United Kingdom
City: Canterbury
Dishes: 9
Reviews: 535
"Very insulted by Rosario the manager this evening. We have come to the hotel restaurant for meals over the last year as we are Local, and can walk. Occasionally in a restaurant, if things aren’t right, you feel a need just to say. Quite simply the vegetables with my pie were old and did not taste right at all and I had to leave them. My partners stroganoff was just warm, not properly hot at all. Clearly this had been served on a cold plate and that’s why this was not hot. First opportunity had said this to the manager as she was the next person we saw come in the restaurant, I’d almost finished my meal and just the pie that was okay and it was really too late to get any other food after the manager, Rosario questioning why we hadn’t said anything earlier. The points we raised about the food that clearly was not right was contested by Rosario the manager. Very unprofessional. As I said, I rarely write reviews and the last thing I want to do is cause any scene at all, but unfortunately this was unavoidable with such a non-understanding incorrect and rude manager. The most upsetting part was because she wouldn’t acknowledge the problems. Then, in addition, she did not want to offer any refund at first. Pretty taken back by Rosario‘s non -acknowledgement and her response. So we also decided to leave the restaurant without finishing our wine, which I just took to the bar and demanded a refund on that as well. Because we stood up for what was hundred percent correct, she said we weren’t welcome to come back to the restaurant anymore. after we paid for the proportion of the bill before leaving, we questions that all we done was highlighted the some of the food wasn’t right, and she had not acknowledged it and then, for some reason, she also denied that she said we weren’t welcome there again. All the other staff are polite and unfortunately the manager Rosario is antagonistic, which is very unprofessional. This is the only second ever review I’ve ever left, and this is because the problem was not acknowledged and just defended. It’s a pity one member of staff can ruin it. Treated like we’re doing something wrong or trying it on when we had a legitimate issue where the quality or heat of the food was not good enough to be able to enjoy or eat it. If it had just been acknowledged, no way I would’ve left this review. Rosario is clearly a person that has some issues. I don’t want to sound rude, but all other staff are polite and respectful, like both of us are."
All prices are estimates.