Victoria Carvery Steak Grill

59 London Road, Canterbury, United Kingdom

🛍 Soup, Steak, Cheese, Mexican

4 💬 535 Reviews
Victoria Carvery Steak Grill

Phone: +441227459333

Address: 59 London Road, Canterbury, United Kingdom

City: Canterbury

Dishes: 9

Reviews: 535

"Very insulted by Rosario the manager this evening. We have come to the hotel restaurant for meals over the last year as we are Local, and can walk. Occasionally in a restaurant, if things aren’t right, you feel a need just to say. Quite simply the vegetables with my pie were old and did not taste right at all and I had to leave them. My partners stroganoff was just warm, not properly hot at all. Clearly this had been served on a cold plate and that’s why this was not hot. First opportunity had said this to the manager as she was the next person we saw come in the restaurant, I’d almost finished my meal and just the pie that was okay and it was really too late to get any other food after the manager, Rosario questioning why we hadn’t said anything earlier. The points we raised about the food that clearly was not right was contested by Rosario the manager. Very unprofessional. As I said, I rarely write reviews and the last thing I want to do is cause any scene at all, but unfortunately this was unavoidable with such a non-understanding incorrect and rude manager. The most upsetting part was because she wouldn’t acknowledge the problems. Then, in addition, she did not want to offer any refund at first. Pretty taken back by Rosario‘s non -acknowledgement and her response. So we also decided to leave the restaurant without finishing our wine, which I just took to the bar and demanded a refund on that as well. Because we stood up for what was hundred percent correct, she said we weren’t welcome to come back to the restaurant anymore. after we paid for the proportion of the bill before leaving, we questions that all we done was highlighted the some of the food wasn’t right, and she had not acknowledged it and then, for some reason, she also denied that she said we weren’t welcome there again. All the other staff are polite and unfortunately the manager Rosario is antagonistic, which is very unprofessional. This is the only second ever review I’ve ever left, and this is because the problem was not acknowledged and just defended. It’s a pity one member of staff can ruin it. Treated like we’re doing something wrong or trying it on when we had a legitimate issue where the quality or heat of the food was not good enough to be able to enjoy or eat it. If it had just been acknowledged, no way I would’ve left this review. Rosario is clearly a person that has some issues. I don’t want to sound rude, but all other staff are polite and respectful, like both of us are."

Menu - 9 options

All prices are estimates.

Paul Paul

Great Hotel just on outskirts of city. 10min walk into centre. Free Parking. Staff very friendly. Rooms are a little dated and no fridge provided.

Address

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Reviews

Wally
Wally

Victoria Hotel is a nice place. I spent five nights there and it is quiet and off the beaten path. Evening carvery produces nice meals and hot breakfast is typically included.


Victoria
Victoria

Comfy room, a bit of a squeeze to get past the bed to the kettle. Staff extremely friendly and helpful. Food was good value, great continental range. Bathroom clean. 15min walk to the city. Would stay again if ever in Canterbury!


Julie
Julie

My sister and I have just got home after two nights at this hotel. We would recommend it to anyone. The room was spotless, all of the staff were really friendly and welcoming nothing seemed too much. We had a really nice meal in the restaurant. A lovely place to stay.


Janet
Janet

Just had a meal food was good. Very noisy table next to us with kids running about shouting etc. Service very slow especially towards end seemed more interested in cleaning other tables than serving us. Asked for another drink never did receive it. Same happened last time we came !


Kent
Kent

I was surprised that three days into a seriously cold spell with snow on the ground, the Victoria Hotel had made no effort to grit, salt or clear their carpark. The ice was thick, treacherous and unavoidable on our walk in. We were concerned for the safety of a disabled friend. The food was good and service was prompt.


Wendy
Wendy

Lovely quiet room. Neat clean and tidy. Large bed and large size. Peaceful pretty garden as well. Good value for money. Book direct to get discounts/breakfast included. Good choice of food for breakfast. Great fair priced carvery every night. Ideal for walking into the centre with a large carpark. Easy to find on the outskirts.


billy
billy

Not been here for a meal for a while and don't think we will be going back any time soon. We ordered a beef and ale pie and the salmon, when the pie came it was chicken and was told that there was no sauce for the salmon. Our friends had the carvery and although it was passable the meat was dry where it had been under the heat lamps too long. In their defence they did not charge for the pie but the overall standard was poor.


K
K

We were warmly greeted by Rosario on reception. Once we were checked in, she helped us with directions into town and supplied us with a map. The room was on the small size, which was fine for us. Crisp clean linen and fluffy towels. Comfy bed. Hot shower. Warm enough not to need the radiator on at all. Nice and quiet, located out the back. Rooms out front would be noisy due to traffic, I imagine. Breakfast was good. Plenty of choice for cooked or continental. Nice big car park out back, and only a 15 min walk to town. All the staff we interacted with were lovely, and very helpful. Would stay again.


blair
blair

Very insulted by Rosario the manager this evening. We have come to the hotel restaurant for meals over the last year as we are Local, and can walk. Occasionally in a restaurant, if things aren’t right, you feel a need just to say. Quite simply the vegetables with my pie were old and did not taste right at all and I had to leave them. My partners stroganoff was just warm, not properly hot at all. Clearly this had been served on a cold plate and that’s why this was not hot. First opportunity had said this to the manager as she was the next person we saw come in the restaurant, I’d almost finished my meal and just the pie that was okay and it was really too late to get any other food after the...

Categories

  • Soup Warm and comforting soups to nourish your soul. Choose from a variety of flavorful broths and hearty ingredients, perfect for a simple appetizer or a satisfying meal on a chilly day.
  • Steak Savor prime cuts of juicy, tender steaks, expertly grilled to perfection. Each bite offers a burst of flavor, served with classic sides and delectable sauces to enhance your dining experience.
  • Cheese A curated selection of artisanal cheeses from around the world, featuring diverse flavors and textures that delight the palate. Perfect for sharing or savored individually with the ideal accompaniments.
  • Mexican Authentic Mexican flavors await you with sizzling fajitas, savory tacos, zesty enchiladas, and fresh guacamole, all crafted with rich, traditional spices and served with vibrant sides. Enjoy a fiesta on your plate!

Amenities

  • Buffet
  • Seating
  • Reservations
  • Serves Alcohol

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