Phone: +441708748244
Address: 87-89 South Street,, RM1 1PA, Havering, United Kingdom
City: Havering
Menu Dishes: 35
Reviews: 300
Website: https://www.weareyates.co.uk/romford
"POOR CUSTOMER SERVICE. My friend took me out for my birthday for a meal and to watch football. We had a drink and then ordered a meal. They advised that they did not have chips and that they were going to replace it with waffle chips. I said no to this and agreed to a potato instead. Ten minutes later, a guy came and told my friend that they have no bacon so he would have have a sausage. My friend did not want a a third sausage but that was an awkward conversation because the guys was quite insistent. They replaced his 2 bacons with one hashbrown instead. This is not what he wanted!! Then the food came. I noted that my food (the mixed grill) was missing a chicken breast. I complained to the staff (I had not been told beforehand). I was told that they had given me an extra sausage. I said I did not want another sausage. The manager went to the back and returned. She asked what did I want as a replacement? I asked what the options were and she said I cam have anything on the menu. I would not mind a steak. She went to the back again and came back and said the chef said steak costs more than the chicken so they would not do it. I said fine, but the chicken breast I was missing out costs more than the one sausage it has been replaced with. The manager went to the back again and said no, we are not changing it. I said OK in that case, can you discount the meal? She said no, she will not discount the mean (she was not very polite by the way). In the end I suggested she refunds the meal, I don't want it (I had not eaten any yet) which she did and I did not eat."
All prices are estimates on menu.