"It was a Monday lunchtime and the first working day of September. Technically it was back to school day but not many schools go back on that first day, do they? The Metrocentre was busy. We walked in, a family of 6, and waited to be seated. There was one server busying herself at the back but she didn 't see us. Eventually, another server (who seemed to be in charge appeared through a door and got us seated. We then proceeded to look at the menu. I have to say that I was a little taken aback by the pricing but it was my daughters choice as it was her birthday. I withheld my Yorkshireman instincts to mutter how much?! . It took over 15 minutes for a server to come and take out order. At the time we were seated we were only the 3rd table with anyone sat at it. We seemed to wait an awfully long time for the food to arrive. Annoyingly the sides (chilli-cheese nachos and some chips arrived way before the actual burgers did. They were definitely cool by the time they did and I was actually about to ask for them to be taken back when the server arrived with the burgers. Remember: these were sides not starters . Once we have finished, and to be fair the food was nice so our plates were empty, it again took far too long for either of the 2 service staff to notice, despite is being a table they had to pass in order to go to their station and kitchen. They came to take the plates and I had to remind them that two of our children had ordered kids meals that came with ice cream. We were now really pressed for time, so we asked for the ice creams to go. They were fin with that. But I had to laugh when they brought them over. They must serve these icecreams in a bowl with an up-turned cone on top. They had recreated this in a plastic pint glass. When I asked how they expected our children to eat that they sent us away with two long metal spoons and told me to just keep them . Aside from the tasty food I was left very disappointed by this food outlet. Poor service and high prices (for what is still a burger let it down for me. I have to say that £3.50 for a small bowl of standard chips is pushing the boundary of taking the p*ss in my book. We won 't be going back, to either this outlet or any of it 's others."
