Classic Club Sandwich Classic Club Sandwich

A triple-layered sandwich with turkey, bacon, lettuce, tomato, and mayo on toasted bread.

Urban Meadow Cafe & Bar

Urban Meadow Cafe & Bar

150 Bayswater Road London, W2 4RT, United Kingdom

Bars • Cafés • Steak • Pasta


"My daughter took me for brunch on a voucher offer. First issue brunch doesn 't exist despite it saying so on the confirmation email. So we ended up having lunch. The actual food was ok. Everything else was not. The waiting staff appear to have no idea what to do, ie wait on tables. Their English is limited it took a while to ascertain that brunch wasn 't available as words such as crossiant were not understood. Ditto balsamic . The first course and the prosecco were successfully delivered and enjoyed. Our plates were not taken away until the next course arrived. My daughter had the wrong meal, it was salmon but with all the wrong accompanyments (they had given her a similar meal from another menu available to non voucher customers but not what my daughter ordered or wanted). So they left my lunch, plus the salmon and took the accompanyments away. I had just finished mine when they returned with the correct part of the meal to go with her now cold salmon. No one ever apologised or asked how our meal was. All around us we could hear sorry . Sorry that you have to leave because your drinks didn 't arrive, sorry we have given you the wrong food, sorry that you have had to sit with someone 's stinky asktray on your table. We flagged someone down to order dessert. Again plates not cleared until dessert arrived. The actual food was ok, hence two stars rather than one, but everything else was simply awful. When I asked to speak to the manager I was told they were out the back and could they help? I explained that I wanted to discuss the poor service and they just said haha sorry .... Over the road in Kensington Gardens there is a little cafe selling wraps and waffles that is where we will go next time. In a prime London spot under the Hilton banner there is no excuse for hiring untrained staff with no idea about how to work as a team and simply not caring about your customers."

Graffiti

Graffiti

Whitehouse Lane, Cambridge, United Kingdom, CB3 0GS

Steak • Cakes • British • European


"We live in Dorset but my In-Laws live in Cambridge and we have had several great family celebrations at the Felix Hotel, including a wedding last April. Therefore it seemed the perfect place to take my In-Laws to for Christmas lunch this year. I booked early and a few weeks before Christmas I got a phone call from Reception to say they were e-mailing the Christmas Lunch menu to me for us to make our choices. The menu did not arrive, so I telephoned the hotel and they apologised and said they would re-send it. Again, it did not arrive, so I telephoned again to be told that they had sent it, twice, to the wrong address. On Christmas Day we arrived at the restaurant where a young woman, who was walking around with a piece of paper in her hand, looked at me and said Yes? No greeting, no smile, no Happy Christmas, no welcome.We were shown to our table, where we were basically abandoned. After 20 minutes, having not been approached by a member of staff or been offered bread, water, or anything else I sought out the Barman and asked if we could have our 'Welcome Drink ' (as featured on the menu) which he brought to our table. We were then told that as we had not pre-chosen our menu there would be a delay in serving our lunch. I assured the young woman (the unsmiling one who had showed us to our table) that we had indeed e-mailed our menu choices and she then disappeared to look for the e-mail. When the food finally arrived it was delicious but we were left for long periods between courses and served by a variety of waiting staff who, without exception, were curt and clearly would rather have been elsewhere. Finally, when I went to pay the bill, I was given the wrong bill and the same miserable young woman as before was clearly irritated when I questioned it. I wrote to the Manager to express my disappointment with our Christmas experience but have had no acknowledgement from the hotel. Sadly, we will not be returning and would not reccommend it to anyone."

The Pancake Place

The Pancake Place

22, Reform Street,DD1 1RH, DD1 1RT, Dundee, United Kingdom

Pizza • Cafés • Mexican • European


"I would say having been coming to the Pancake Place over the last 10 years, once every other month, it has sadly went very badly down hill. My wife and I visited with our 12 year old daughter. On arrival we were seated quickly and our drinks order taken within a few minutes. We received our drinks 2 diet pepsi which were not fizzy (clearly issue with draft) and a smoothie which was very tasty and refreshing. There were maybe about 4 or 5 tables occupied, so for a lunchtime I thought why is it so quet . Anyway, my wife and daughter both ordered the macaroni and I ordered the fish and chips. We received our food within about 5 6 mins which made me question that alot of the food must have just been simply reheated! The macaroni was insipid and lacked seasoning and my fish was about half the size of the normal portion I was used to getting. I questioned this with the server and he went to the kitchen only to return to advise that they can 't control the size of the portions they receive from their supplier!? The fish was definitely small enough to be a child 's portion. I requested why don 't they just give me an extra portion of the fish to which he replied. Sorry can 't do that but we can remove the meal from your bill . They did ask if I would like an alternative from the menu but by this point my wife and daughter had already eaten half of their meal so I wasn 't willing to make them wait any longer. In addition to this we were not given any cutlery until after we were served our food. Both my wife and daughter said they did not enjoy their food but it was edible. I returned my plate to the kitchen and received a credit off the bill. Sorry but £12 for what was basically a kids portion of fish, a handful of chips and a rotten looking side salad, it is very overpriced for what you get. None of us will be returning here. Quite sad really given it was always such a friendly, busy and quality cafe. Owners please do better!"