Phone: +441603741161
Address: 2 Barnard Road, NR5 9JD, Norwich, United Kingdom
City: Norwich
Menu Dishes: 9
Reviews: 154
Website: http://www.brookhotel.co.uk/restaurant-bar/sunday-lunch
"Phoned to enquire with the chef about what was gluten free on a set menu for a special event. Phone back to book -stating gluten free. Phoned 24 hours in advance; they had no idea who we were or that we’d booked gluten free. Finally found our booking under the wrong name and added the note about dietary requirements. Well at least we thought they did. Fawlty towers has nothing on the shambles of the Brook Hotel. Arrived to the event on the night and after everyone else was served, had eaten, and cleared, my food finally arrived. I’m not even joking. I had to ask about each course and 2 out of 3 were wrong, and that’s only because the main course was naturally gluten free!! It’s a good job I didn’t eat everything they gave me as I’d be very ill as a result. The incompetent duty manager blamed everyone else despite admitting he had taken the call the day before the event checking our booking, and knew I needed gluten free, but it wasn’t on his sheet of paper so therefore not his fault. I didn’t finish my meal and we left early. We were not the first people to complain and leave early. Please be aware that the function evenings look glossy and well prepared on the surface but the food is awful and problems are rife. I would never eat here ever again. As for special dietary requirements, When I plan to eat out I often call in advance to see if they can cater for gluten free. It means on the night I can enjoy myself without having to fret or worry that I’ll be poisoned by a Food I need to avoid for medical reasons. This experience was the exact opposite despite us being proactive in our planning. I was very upset about the way I was treated. On the other hand the entertainment was fab and my only regret is that I missed the conclusion of the murder mystery as the story was fab with plenty of red herrings and interesting characters. I hope to see them again somewhere else, but never at this hotel again!"
All prices are estimates on menu.