Eskers Gelato Falkirk

7 Callendar Rd, Falkirk, FK11XS, United Kingdom

🛍 Kebab, Coffee, Mexican, Fast Food

4.3 💬 83 Reviews
Eskers Gelato Falkirk

Phone: +441324629277,+447986671627

Address: 7 Callendar Rd, Falkirk, FK11XS, United Kingdom

City: Falkirk

Dishes: 35

Reviews: 83

Website: http://www.eskers.co.uk/

"Visited with family, one of whom suffers from severe egg allergy. On asking the staff if they could check if the ice cream contained any egg products I was told that they were not sure. I asked if they could check the restaurants allergy data...sheet as most places have the information to hand, as it is now a legal requirement to provide this information. As of December the Consumers reg came into force which requires food establishments to provide information on known allergens of which egg is one. The staff were able to finally obtain a manager who came and assured us that no egg was present in the ice cream, this would have been fine, however, he had not taken into consideration the ice cream flavourings or cakes and biscuits mixed through the ice cream. When I informed manager that the restaurant had a legal requirement to provide the allergy information he was totally unaware of this and argued against such an idea. I can slightly accept that a small independent store may not be aware of regulations, however this store is attached to a large Indian restaurant which should be fully aware of their responsibilities. It is vitally important that all food providers take their responsibilities seriously as it can be a matter of life and death for food allergy suffers being provided with incorrect or out of date information. The staff had no knowledge of food allergies so have obviously been poorly trained by the management. In summary if you have any food allergies I would avoid this place as they do not consider your health a priority and can provide no trustworthy information regarding what allergens are in their food."

Menu - 35 options

All prices are estimates.

Chloe Chloe

Delicious waffles, extra tasty, will absolutely be going back to try again. Staff couldn’t do enough for us

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Reviews

Liam
Liam

Arrived last night and ordered chic chip ice cream. It was so smooth and delicious. The service was very good and the choice of ice creams was great. Although it was a little pricey, it was well worth it.


Kirsty
Kirsty

We popped into Eskers for an ice cream after another fine meal in the Sanam which is yards away and has the same owners. Its very popular with the younger generation and has a fine selection of delicious Ice Creams.


Ashley
Ashley

So many delicious options to choose from! I had the waffle with Nutella and Ferrero rocher, it was delicious!! There’s so many ice creams, it’s hard to decide on which one to have. Place is spotlessly clean inside and staff were very friendly.


Alex
Alex

We went to Eskers after having dinner in the family owned Sanam restaurant next door. The choice of ice creams cakes and waffles is amazing. I'm going to make my way through the menu. As is the case with the Indian restaurant side of the...business, the staff are extremely friendly and helpful. I'll be back soon.


Helen
Helen

I brought my grandchildren to this restaurant for ice cream. I had promised them a banana split or something similar, knowing it would be a real challenge for them. They enjoyed it, and the staff were very helpful. The seating area was clean and tidy. The prices were reasonable, comparable to places like Frankie's.


Sebastian
Sebastian

In recent years, there has been a rise in ice cream shops, making some people think they all taste the same. However, I found Eskers to be reasonably priced and one of the best options out there. They have a good selection of flavors and generous portions. The staff is friendly and welcoming. I highly recommend Eskers for delicious and affordable ice cream.


Samuel
Samuel

I highly recommend this established family business where families, couples, and friends can enjoy a holiday atmosphere. They serve a selection of freshly made ice cream in a modern and immaculate ice cream parlour. My favorite is the white chocolate ice cream waffles with various toppings. They also offer a selection of coffee, milkshakes, and more. The employees are attentive and provide excellent service.


Charles
Charles

visited Easterweekend and was not dissapointed. to switch, the place is clean bright and more on the market than the other ice salon in falkirk. menu is wide and clear. tho the take-away menu is not as big as the main menu. Service...was fast and with a smile. the staff was friendly and helpful, it could not be misplaced. good choice of the icreams of the salted caramel was to die, and the strawberry meringue cheese cake was pure happiness. this place is a must


Jordan
Jordan

Visited with family, one of whom suffers from severe egg allergy. On asking the staff if they could check if the ice cream contained any egg products I was told that they were not sure. I asked if they could check the restaurants allergy data...sheet as most places have the information to hand, as it is now a legal requirement to provide this information. As of December the Consumers reg came into force which requires food establishments to provide information on known allergens of which egg is one. The staff were able to finally obtain a manager who came and assured us that no egg was present in the ice cream, this would have been fine, however, he had not taken into consideration the ice c...

Categories

  • Kebab Savor our delicious kebabs, expertly grilled and bursting with flavor. Choose from a variety of meats and vibrant spices, served with fresh sides. Perfect for a satisfying and flavorful meal.
  • Coffee Indulge in our rich and aromatic coffee selection, expertly brewed to awaken your senses. From classic espresso to creamy lattes, discover the perfect blend to start your day on a flavorful note.
  • Mexican Authentic Mexican flavors await you with sizzling fajitas, savory tacos, zesty enchiladas, and fresh guacamole, all crafted with rich, traditional spices and served with vibrant sides. Enjoy a fiesta on your plate!
  • Fast Food Enjoy a variety of quick and delicious meals perfect for on-the-go dining. From juicy burgers and crispy fries to refreshing drinks, our fast food menu satisfies your cravings with speedy service and irresistible flavors.

Amenities

  • Takeout
  • Seating
  • Free Wifi
  • Visa Card

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"Horrendous attitude from one of the owners/family helpers called Lee. I would like to highlight that Sonia provided a professional customer service experience in comparison to Lee. Placed the order at arrived at When I called at to find out...what was happening, Sonia offered to phone the driver to find out the situation for me, which was good. Whilst waiting on Sonia phoning me back, I received a call from Lee asking me to tell her what the problem was, I explained her colleague was dealing with it she then went on to explain how busy they are, which is understandable and I understand the challenges businesses have at the moment, owning my own. But there was no apology. In fact Lee (who at this point I did not know was the owner/family helper until Sonia told me) went on to tell me it was my fault I ordered from Just eat as they had their own orders to fill first?? Eh hello? It doesn't matter how I place my order, I chose your business to order my dinner from!. Anyway I explained to her that I didn't like her tone of voice and felt she was being really aggressive with me. She asked me if I wanted to cancel my order,I said we have been waiting two hours, so we may as well wait, however she was very forceful and kept saying no I will cancel, I will cancel and then decided to put the phone down on me. I couldn't believe how I had been treated as a customer! Then Sonia kindly phoned back to apologise and I asked whoever that was, should not be in a customer role and I was shocked to be spoken to in that way. She then went on to inform me Lee is the owner/family helper! Shocking. Sonia asked for my details and explained she would let the other owner know what had happened. hours later, I've not heard a peep from the restaurant. So I've made the decision to leave a review after explaining to them, this is what I would do. After waiting over and a half hours and using them for the first time, the food was below average. The pakoras and rice was nice, however the chicken korma was inedible, it was stringy and chewy, the lamb bhuna sauce was nice, the lamb was fatty and chewy. So all that wait for pakora and rice and sauce. We won't be back! Horrendous way to speak and treat customers!"