Phone: +441439770766
Address: Helmsley, YO62 5AQ, Ryedale, United Kingdom
City: Ryedale
Dishes: 11
Reviews: 1489
"My son treated myself and my husband to a gift voucher as a wedding anniversary gift for the Feversham Arms hotel. We decided to have lunch there. Long story short: we stayed at this hotel several years ago and it wasn’t a great experience. I really didn’t want to stay at the hotel or do anything more involved than have a simple lunch. Clearly, there’s no such thing as a simple lunch at the Feversham Arms. When we arrived at the Weathervane restaurant, there was just one other couple. Everywhere else in the hotel, bar, lounge etc where extremely quiet, not a single customer to be seen. We ordered our food, it arrived, it was ok. Not great, just ok. We both wanted a dessert, however, we waited half an hour before deciding that being ignored for half an hour was too much. We left the restaurant, and spoke to a member of staff behind the bar in fact there were 4 members of staff behind the bar! And not a single customer anywhere). We explained that we needed to leave as we’d waited for over half an hour without any staff in the restaurant. I explained about my gift voucher, and wanted to use it to pay the bill. The staff member told me that the full amount had to be spent as no change could be given. I explained it wasn’t our fault that we couldn’t spend the full amount because nobody came to take our dessert order, or more drinks. She said she could “give me some scones to take home”! I was flabbergasted. I refused her absurd offer and said I wanted another voucher for the unspent amount. She then offered a bottle of Prosecco. I explained we don’t drink alcohol, and repeated my request for another voucher. She went away and returned saying she couldn’t find anyone to ask. A young lad behind the bar said he’d only started there that day, as had a few other members of staff. Apparently there was a general manager , a deputy manager, and food and beverage manager on duty. Where were they hiding? They should be training the staff. A restaurant should not be left unattended. Customer service at this hotel is non existent. Little has changed in the several years since our last visit. We will never give our custom to this place again. I left with a voucher for the unspent amount and I will give it away. I just didn’t want the hotel to keep the money. I would not recommend this place to anyone, either as a hotel or as a restaurant. Very, very poor."
All prices are estimates.