Gail's Bakery St Albans

love the house! very friendly manager out there and always delicious and fresh rolls. I can't smell over the cinnamon! will be back soon!

Called in by chance for a coffee and something for breakfast. Has some great toast and sat outside, watching the world go by. Very clean and lots of high quality cakes and breads.

Poor service! Lady who worked there was very rude, no manners. Asked to have an extra chair outside as other guests did, and was rude about it. Asked for napkins and were just basically thrown at as with no manners. Poor poor service but lovely...food. View menu

we had a nice breakfast. the service was great. the only thing I don't understand is bratkartoffeln (the small pieces of kartoffeln) instead of hay brown. so stupid. hash browns is perfect for breakfast. that's good for the Sunday roast. before it was better, please put them back hate brown!

Service amazing. Ignore the 1 star negative reviews about food and service. I have been going there for years and coffee, bread and food is very good. Yes it’s a bit pricey but if you don’t like that go get your cheaper meal deal chicken...sandwich from a supernarket. The staff who work there are polite and friendly. Highly recommend!

I have volatilized a small hearty snack, but I didn't want to have a cold sausage roll etc. and asked if I could have heated it, but bluntly said that they didn't heat up. okay, so I decided to have a sweet braut that was very nice. I don't understand why they can't say that we're sorry that we don't heat up politely and offer me an alternative, not just look empty. coffee was very nice, but the choice of cup for a flat white without handle was very hot to hold, my sonny cup was much better for an americano. View menu

waiting for drinks that took 8 minutes to make a black americano and chai latte. the chai latte was all syrup and no milk and good is not difficult to make hot water and espresso in a cup, all came in takeaway tassen if. china would have been better. the castor and toast was also nothing to write home. now, what would they expect when the children walk the place and don't care and try over the cater of the nights before. hhmmm not good experience. and they get hired by the personal to even order something from the load.

After collecting out hot drinks we walked back to the till to buy some water. We were then told by the brunette woman at the register that we had to get out immediately as she hadn’t waited to hear us order and simply directed us...out of the shop. I find this kind of unsolicited rudeness utterly unacceptable and as a result will never be giving Gail’s our money ever again. We will also be telling our family and friends (who regularly go there) not to. Not only was the service appalling but the chicken sandwich was awful and not worth the price.

Terrible customer service dry, tasteless cakes. All cakes left out for people to breathe over and touch, didn’t feel covid safe at all. Worst part was the customer service, the lady making the coffees was incredibly rude. She isn’t even bringing coffees to the...tables, she just dumps them on the side and shouts the order like you’re in Costa or Starbucks, not what you expect when you’re paying a premium. Oh and if you’re sat outside and don’t hear her then that’s your problem, she won’t bring it out to you or shout the order again so you’ll be left with a cold coffee. The coffee was average and the cakes were dry and tasteless. Obviously bought in frozen and defrosted, not fresh at all. Flo... View menu