Jack's Coffee House

Went in for a coffee, shown to a table then completely ignored. The lady went to get an order from people at table next to us and completely ignored me so walked out Not happy

Nice decor inside, nice tasting food presented well. Old waitress or manageress very blunt and couldn’t manage a smile. The food took far too long to come out, about 40 mins and I had to eat in 5 mins as I had an appointment. This was a ciabatta and a jacket potato with cheese by the way.

We visited here tonight , (Saturday). Hadn’t booked beforehand so just walked in around 8pm. A table for the two of us was available and we had a lovely meal. Served by Olivia who was great! Food was fresh and not too long to wait. Goats cheese starter was yum and for main I had chicken fajitas which was fab. So pleased to see Jacks open again in the evenings! View menu

As part of my grandaughters 21st birthday celebrations we had a gathering of mainly family in the new room to the right hand side of the bar. It is a perfect venue to hold a party of up to 26 people. The buffet was amazing a big thank you to Simon the chef. The staff were all very friendly and attentive. Thanks to all at Jacks for a great night. I'm sure you will be receiving new customers as some had not been before but are definitely eating there in the future.

A table was booked for 11/12 of us for the “Afternoon Tea” which was a work occasion. The food was grand, reasonably priced and the venue was lovely. I was just shocked at how we were spoken to by the waitress. Unprovoked. Genuinely, did not feel welcome there at all. She demanded payment half way through which was not only strange but also very uncomfortable. An experience…. But not a pleasant one when people are just trying to get together and enjoy themselves. Sorry to write this but maybe they were having a bad day.

Lovely lunch with friends. Nice welcome and was show to our table straight away but we had booked a table which I would recommend as it's always busy. Our waitress was so lovely and attentive sadly didn't get her name. We were not rushed for our order and even after we had finished our meal we were not rushed to leave our table. There were five of us and we all enjoyed our meal. From pasta to burgers, pulled pork, chicken and vegetarian meal was all excellent . Perfect atmosphere and the music in the back ground was great too. View menu

The place in general is great, food and drink is absolutely fine, all of the staff bar one are lovely. That one woman, short grey hair, older lady, ruined the whole thing with how rude she was. Zero customer care and zero manners. When you bring in a large group who can bring in a large amount of income and recommendations for the business, receiving such an abysmal level of care is embarrassing and damaging for what is a great place. Speaking to other members of staff(who are fantastic) this was a common theme. 100% go here, but if you see her, RUN!

OK food, nice waiter but appalling, rude and prejudiced owner. Out for a special Mother’s Day, and my son with complex medical needs was expressing his excitement at being out with his family and enjoying himself (albeit a little loud). These are special times making precious memories and no need to be marred by a nasty inappropriate comment alluding to the fact that my son should not be enjoying himself, “I have 47 patrons to consider” Shame he didn’t feel it necessary to tell his table of friends that face timing loudly was upsetting his patrons!!!! If you have nothing nice to say don’t say it, what happened to be kind!!! Will NEVER step foot in this place again!!!!

Jacks was chosen for a belated Christmas event with good friends and I must say one member of staff would be better suited working for Karen's diner!! She was abrupt and quite frankly rude! Unfortunately a few members of our party couldn't make it and I understand that was last minute and we would have to pay for the ones that hadn't made it but she was very reluctant to give us any extra food considering we were still paying for it and had been made up already! You could tell the sandwiches were dry around the edges apart from the sandwiches the food was OK and it wouldn't of worried us ultimately we were there to spend time with friends but the staff member really would be better off worki... View menu