Phone: +441142486440
Address: 2 High Lane, S12 3XF, North East Derbyshire, United Kingdom
City: North East Derbyshire
Dishes: 5
Reviews: 8747
"We eat at The Phoenix regularly and we think it is generally good food and also a lovely outdoor dog friendly space. I would recommend to people. However on our most recent visit we were shocked by how rude one member of staff was (middle aged female, brown short hair possibly manager) . As we arrived at the pub at the desk where you go when you have booked a table there was no hello or greeting of any kind and just got “have you got a booking” in a manner that seemed like we were inconveniencing her. I say hi to everyone in any job I’m ever doing so very strange in customer facing role like that. The other two interactions were her dumping our drinks on the table without saying a word and then coming over and asking about a car in the car park again no sorry to interrupt or excuse me just have you got a red car ? So strange it was like customers were a huge inconvenience and there were no pleasantries at all. It’s a shame as the other waiting staff were lovely so looks like the manager is letting the team down ."
All prices are estimates.