Phone: +441590677123
Address: 14 15 High Street, New Forest, United Kingdom
City: New Forest
Dishes: 7
Reviews: 2479
"We booked here for a birthday dinner celebration with friends which turned out to be a frustrating and disappointing experience. We arrived early to have a drink at the bar and the experience of poor service started here. It took 10-15 minutes before anyone even approached us for drinks orders and then took a further 10 minutes for the drinks to arrive. The bar wasn’t overly busy so this was a bit of a surprise. We informed the waiting staff that we had arrived and then received a phone call 5 minutes later by someone else enquiring as to where we were. It all seemed very disorganised. When we sat down at the table, we were given menus but no wine lists. We weren’t asked if we wanted water or drinks and had to prompt for these ourselves. We had to ask numerous times before we finally got any water to the table and this theme continued throughout the evening. When we tried to order the red wine the first two bottles we ordered weren’t available as they had sold out. We eventually found a bottle that was available. Then the white wine we ordered was sold out after our first bottle so we had to move onto a more expensive option. After being at the table for around 10 minutes we were told that we had 5 minutes left to order food as the kitchen would be closing. This was surprising for a Saturday evening but we got our orders in. Starters arrived and the food was nice. Then main courses started to arrive but two of us were left without our dishes. We were told that there had been a mix up in the kitchen and that the food would be with us shortly. The first of the two dishes that were originally missing arrived as everyone else was finishing their main course. The final missing dish still hadn’t arrived sometime later and we eventually cancelled it as it was taking so long. Those who did receive their main course did say that the food was good quality. It was just a shame that the poor service overshadowed this. The hotel did acknowledge that they had fallen short of standards and removed the cost of the two bottles of wine and two late main courses (although we did cancel the final one anyway). The whole experience was disappointing and frustrating and it felt a little like we were a big inconvenience from the moment we arrived. As local people to the hotel it is a shame to say that we will not be returning and would not recommend this venue for anyone."
All prices are estimates.