Phone: +441225702050
Address: Folly Lane, SN12 8HB, Wiltshire, United Kingdom
City: Wiltshire
Menu Dishes: 17
Reviews: 748
"We've often eaten here and had excellent food and service. Until this week. We booked for lunch and our waitress organised drinks very promptly before taking our order. I asked for scampi with a salad, avoiding chips and we also asked for garlic bread to share. When our food arrived, I had scampi and chips with a bowl of salad and no sign of the garlic bread. The waitress suddenly realised I hadn't ordered chips but I said that was OK as my husband would eat them. Despite reminding her about the garlic bread, it never arrived. Our waitress was quiet and efficient, and busy with new arrivals as the restaurant began to fill. We eventually decided it was pointless asking about the garlic bread and finished the meal with tiramisu. The bill duly arrived and in the absence of garlic bread, she offered to take off the service charge. We decided, as the majority of the meal had been fine, to ask for only half of it to be deducted. I think my main problem was with the manager. Although he was there, he didn't deal with any of this problem. He seemed to be fine with going around the tables and chatting to regular customers, but in the matter of the missing garlic bread and the chips I had not ordered, he left the waitress to deal with the problem and didn't even look at us when we left. In many places we have eaten, the manager will normally speak to customers and not leave his staff to face an unhappy diner. Popular eateries don't only rely on their food, their service is just as important, and unfortunately it felt as if no one really cared. Sadly we've eaten our last meal there and won't be coming back."
All prices are estimates on menu.