Phone: +441492573065
Address: 16 Castle Street,, Conwy, United Kingdom
City: Conwy
Dishes: 8
Reviews: 1640
"I am a local and live in Conwy, and still have heard mixed reviews. I have been once before but this service from last night has sealed the deal to never go again. We had a table booked for 7.30 for 5 of us. We arrived at twenty past, and were lead to our table. Firstly no cutlery or drink menus. We had to ask for our food and drinks to be ordered after another 20 minutes. (A table next to us had come in after us and already had their order taken). We then had to ask for cutlery when our food came out. Then our food came out all at different times, with huge gaps in between. Service was appalling not once did anyone give us any eye contact or see if we wanted any more drunks etc. However there was a young boy working there who did his best to help us when we finally managed to get his attention. We finally finished our meal, and we were still waiting for 2 dishes that hadn't yet come. We asked for the bill and then had to ask for these to be removed. There was 5 of us so we had 10 dishes bought out, not once was our table cleared although we did our best to stack as neatly as possible in the end there was hardly any room. As a local, I won't be coming again and feel like the people who were just drinking at the bar got more attention. After spending over £150 between us we expected a much better experience than we received. It is Bank Holiday weekend so don't know if they were understaffed or just completely unorganised. Definitely wouldn't recommend and we won't be coming back. Disappointed"
All prices are estimates.