Phone: +442079230654,+442033021617
Address: 167 Stoke Newington Church Street London N16 0UL, Hackney, United Kingdom
City: Hackney
Menu Dishes: 13
Reviews: 1913
Website: http://www.theparlourbistro.com/
"I hate to do this and never have, but having received no response to my email in an attempt to raise awareness to management of the situation, I want our experience to be recognised. Last week we visited The Parlour following many trips past the very tempting display in the window. The staff were lovely and all be it the food was great too. However, my friend has a severe egg allergy and chose one of the cakes advertised as 'vegan ' in the window. Shortly after consuming she had to rush home because she was inevitably very ill. In my friends absence the staff showed me the details for the ordered in cake, the details stated 'dairy free ' and 'gluten free '...NOT vegan. We attempted to explain that dairy free does not mean vegan. They tried to say the product had no egg, however this clearly wasn 't the case and although we tried to explain I could see their clear concern for the severity of the situation and didn 't want to make it worse for them. Following the rest of our group finishing up I asked for the bill, admittedly without really looking at it, I just paid and we left to follow my friend and her partner home to see how she was. After I got home I reviewed the bill and realised they had charged us for my friends cake and coffee despite the fact she had barely touched it because of the allergy incident! I couldn 't believe it. I appreciate its only a couple of pounds, but surely its just the thought and gesture. I am not trying to bash this business. I just want the severity of the incident with my friend to be recognised and hopefully all allergen advertisement can be reviewed to ensure nothing like this happens to them again!"
All prices are estimates on menu.