Phone: +441600716831
Address: 76 Monnow St, Monmouthshire, United Kingdom
City: Monmouthshire
Dishes: 14
Reviews: 259
"My wife and I went to Upstairs Downstairs tearoom on February 17th and were very upset at the treatment we received. I ordered drinks for both of us and a bowl of soup and a sandwich for myself, explaining to the very pleasant waitress that my wife has a severe digestive disorder and asked if it would be acceptable for her to eat a sandwich she had made for herself (plain turkey on wheat-free bread). Over the years we have visited cafes and restaurants all over the country and made this request which has, without exception, been met with sympathy and understanding. At Upstairs Downstairs, however, this was not the case. The waitress said she would have to ask the owner whom she thought would be reluctant to allow this. She returned a few minutes later to say that the owner had grudgingly agreed , subject to my paying a surcharge, even though the café only had one other table occupied by a couple having what appeared to be morning coffee. I then asked politely to speak to the owner who refused to come out of the kitchen to see me. We therefore cancelled our order and left the café. I should emphasise it was not the surcharge, as such, which was the problem as this would probably have been no more than my usual tip. Rather it was the complete lack of understanding and empathy for someone with my wife’s very distressing and painful condition. We then went to an alternative establishment called Salt and Pepper just across the road, and when I ordered a meal and explained my wife’s situation they immediately agreed, and offered to supply her with a plate and cutlery despite the fact that the café was nearly full. Thank you and well done Salt and Pepper. Needless to say we will not be returning to Upstairs Downstairs any time soon."
Menu - 14 options
All prices are estimates.
Blt
Crispy bacon, fresh lettuce, and juicy tomatoes layered on toasted bread with mayo, creating a classic and delicious sandwich.
B.l.t.
Crispy bacon, fresh lettuce, and juicy tomatoes layered on toasted bread with mayo, creating a classic and delicious sandwich.
Sundae
A classic ice cream treat with scoops of vanilla ice cream, topped with rich chocolate syrup, whipped cream, and a cherry on top.
Omelette
A fluffy omelette filled with your choice of cheese, veggies, or ham, served with a side of golden-brown toast or fresh salad.
Tuna Melt
A toasted sandwich with melted cheese, creamy tuna salad, and fresh tomatoes.
Empanadas
Savory pastries filled with spiced meat or vegetables, wrapped in a crisp, golden crust.
Apple Pie
A classic dessert with tender, spiced apples nestled in a flaky, golden crust.
Side Salad
A fresh mix of greens, tomatoes, cucumbers, and carrots, served with your choice of dressing.
Carrot Cake
Moist and flavorful carrot cake topped with creamy frosting and a hint of spice.
Chocolate Cake
Rich and moist chocolate cake layered with creamy chocolate frosting for the ultimate indulgence.
Ham And Cheese
A classic combination of savory ham and melted cheese, served warm on your choice of bread.
stevo1964
Lovely little shop and tea room. Staff were friendly and very helpful. Food and drinks were hot and fresh.
Address
Reviews
jimpilgrim
We thoughrouly enjoyed our coffee break here and will definitely visit again. Friendly staff and a querky building. A real gem .
Claire
Nice and quiet cafe for cosy chat with Mum. Nice cake selection including gluten free, which i am!. smashing capachinos and good tea
Annie
Popped in for a cup of tea and a scone on Saturday and loved the place, friendly staff and I think i may have found the best cream tea ever!
Andy
Just popped in for a refreshing cuppa on this occasion. Service and dring were very good so we will venture in next time for a bite to eat as well.
RichardB3613
lovely lunch ,cake and fresh coffee,nice to find a place that has good atmosphere but not loud and rowdy .Staff friendly ,everything served with a smile cannot praise this tea room enough .Not to be missed if you are visiting Monmouth.
Lesley
Popped in for lunch whilst in Monmouth visiting family.Very friendly staff...lovely lunch.My husband and son had sandwiches whilst I had a lovely quiche and salad.We took cake away with us to have in our hotel later on.Would Definately visit again.
PhilD111
Popped in as conveniently located on Monmouth High Street. Enjoyed delicious warm hand made Belgian Apple Cake with ice cream and Toffee, Pecan and Date with cream. Accompanied by Earl Grey and Breakfast Tea. Nice surroundings and reasonably priced.
SHIRLEY
our first trip into upstairs downstairs it was jolly cold inside nice lady took our order waited a few moments for our 2 coffee hence the one got tipped over when beign placed on table it went over me over table on floor inside my handbag and outside was covered she asked if i was burnt lucky i was wearing jeans which was very wet in one place took ages to dry we had arrived for a day out not a good start she appoligised hence when we went to pay she charged full price for the two coffee which i thought was a very poor customer service for what had just happened one coffee free would have been a nice jesture
stainless48
My wife and I went to Upstairs Downstairs tearoom on February 17th and were very upset at the treatment we received. I ordered drinks for both of us and a bowl of soup and a sandwich for myself, explaining to the very pleasant waitress that my wife has a severe digestive disorder and asked if it would be acceptable for her to eat a sandwich she had made for herself (plain turkey on wheat-free bread). Over the years we have visited cafes and restaurants all over the country and made this request which has, without exception, been met with sympathy and understanding. At Upstairs Downstairs, however, this was not the case. The waitress said she would have to ask the owner whom she thought would...
Categories
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Cafe Indulge in our vibrant cafe selection, offering an array of freshly brewed coffees, artisanal teas, and delectable pastries, paired with cozy ambiance for a delightful dining experience.
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Coffee Indulge in our rich and aromatic coffee selection, expertly brewed to awaken your senses. From classic espresso to creamy lattes, discover the perfect blend to start your day on a flavorful note.
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British Traditional and hearty, the British menu offers comfort classics like fish and chips, succulent roasts, and savory pies. Rediscover familiar favorites, lovingly crafted with timeless recipes and fresh, local ingredients.
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Chocolate Decadent chocolate treats crafted with rich, high-quality cocoa. Indulge in an array of offerings from silky mousses to molten lava cakes, each designed to captivate your senses and satisfy your sweet cravings.
