Rumpsteak Rumpsteak
The Oak Tree Inn

The Oak Tree Inn

Yarm Road, DL2 1RF, Darlington, United Kingdom

Pub • Steak • Vegan • British


"It is with great sadness that I write this review. We visited on the 30th August 2023, and I was looking forward to it. Firstly, the venue has been nicely redesigned, however the dining room is small and very cramped. We asked to be seated in the covered area outside and that was really nice with some nice living flame centre pieces. The staff were really helpful, and we ordered out meals. Having followed the owner from his two previous venues we expected a similar standard, however we were very disappointed. Four meals ordered. Steak pie was just ok, the vegetables were quite hard and inedible, the chunky chips where a disappointment with lots of small bits in bottom of the serving basket. The Chicken skewers were really good and no complaints there. The peppercorn sauce with the grilled chicken was gloopy, and clearly either a packet mix or the awful jar you get from Makro, no taste and very little peppercorn flavour, very poor, however the chicken was well cooked and presented. The Fillet Salmon with prawns was nowhere near a fillet salmon with four small salmon chunks and a bowl full of salad which looked like it has been tipped straight from the bag. All in all a very below average food experience. I have always rated the food from the two previous establishments the owner managed, I am so sad to see this poor standard. There was a small wedding party with a guest in a wheelchair and there was no ramp to enable the chair to exit the eating area, so one of our guests helped the other three people life the chair over the step, not sure where this stands with the Equality and Disability Act or indeed the liability on the establishments insurance should an accident or inquiry have occurred. However we only to happy to help the gentleman maintain his dignity to exit the dining area without any fuss. Sorry Chris, but we will not be coming back anytime soon, I know you are better than this, and you can provide a very high standard of food, sadly this was not what we are used too. please accept this review in the spirit in which it is given and I hope you can look to seek improvements, where necessary, as I believe you deserve success."

Rumour

Rumour

Totnes, 30 High St, TQ9 5RY, United Kingdom

Pizza • European • Fast Food • Restaurants


"The positive is that the food is good. But the negative is the service time and the attitude of the staff. We were seated and had our order taken after 20 minutes. A little slow but it was a busy Saturday evening so understandable. Starters came promptly and were eaten. We then got ignored by every passing member of staff for at least 50 minutes. Quite the skill! Once there was a break in our conversation and I realised how long it had been, I stood up to intercept a waitress and asked “are our mains on the way, please?” Our ticket was checked by her at the kitchen hatch and we were told “yes”. At this point our starter plates were cleared after they had sat on the table for at least 35 minutes. Our mains then took another 25 minutes to get to us, so I suspect that being told they were on their way was a lie. To be clear: we were given our mains 1hr 20 mins after placing our order. I complained to a waitress who sent over a manager. The manager asked if we’d had starters (yes, we had) and said that it was our fault our main was so late as we’d had a first course. How insulting!!! Blaming the customer for their bad service. Disgusting. When I said it was still far too long to wait between courses she then changed tack and said the kitchen was “really really busy” well, they weren’t busy cooking our food now were they?! And despite the place being full when we arrived, by this point of the night over half the tables were empty. There were 3 tickets on the pass along with ours and tables were 2 4 people (no large groups) so I feel that was also another lie to get out of it. What a shocking way to treat customers! My advice to you is: if you want your food served in a timely manner, either take the advice of the manager and don’t order a starter, or, be sure to communicate with waitstaff once your first course is finished and ask for your main to be cooked and served promptly. (Note: food also sat under the heat lamps for long lengths of time as staff stood socialising with one another behind the bar rather than serve customers) I hope this advice is of use as I would have appreciated it ahead of my visit! Good luck. [Reading other reviews, ours is not the only experience of slow service and seeing staff chat to one another rather than deal with the customers paying their wages. Would be interested to receive a reply to this review]"