Phone: +33468119340,+33890210152,+33890210136
Address: 14 r. St-Louis, 11000 Carcassonne, France
City: Carcassonne
Dishes: 13
Reviews: 11956
Website: https://www.comteroger.com/
"Please note this is my first review of a restaurant ever but I was moved to write one on this particular occasion. We dined last night at this restaurant with our son and daughter and had such an awful experience. We live in Collioure, originally...from Scotland and travel to carcassonne a number of times a year for the last years ... we stay in La Cité and always make a point of dining at this restaurant as we have enjoyed the food.... we have taken family and friends to celebrate special occasions too. We had made our reservation a number of weeks ago, when we turned up the staff couldn’t find our booking, and were very irritated, so no welcome of any sort... we attempted to show them the reminder txt we had in fact that morning to confirm our booking but they didn’t want to look at it....they told us to go and sit at a table, not shown to table by staff, the table was at the entrance of the restaurant and one of the chairs was overhanging the entrance stairs, so if you moved out at all you would have fallen down the stairs. We politely asked if we could move to another of the empty tables, staff just said no as booked. We attempted to sit at table but I was not happy that one of us would forget ourself and fall down the stairs... with no polite service, staff shouted at us across the restaurant to say we could move as the other customers were late anyway... we thought ok not the best start but let’s move on... we noted that people did turn up mins after our arrival as the reservation who easily sat at the table by the entrance with no risk of falling down the stairs... The staff who waited on us were very short abrupt from the start... we ordered a bottle champagne as our first chance to escape and process a difficult few months with the loss of my mother over the lockdown period.. we were not served this, but had to pour for ourselves all night (not a big deal, but not what you expect for the money .. we were never offered any water, or more drinks for kids the rest of our stay... we waited over hours for our main courses and asked the waiter at this point where our food was as the restaurant was now emptying... he didn’t reply or apologise, but suddenly appeared with our food... at this point our daughter had finished her main course hours earlier and the plate was still sitting there... as were all the empty glasses... no attempt to clear or come near our table to provide any service... my husband and son love the cassoulet and they still enjoyed despite the long wait... I asked the waiter at this point if there was a problem and he made a face and didn’t reply! We had wanted to order desserts and our daughter had already ordered from the kids set menu but we were all very isolated badly treated upset that we decided we didn’t wish to be insulted further. The owner had spoke to us when we moved table to call our daughter a princess and was very attentive to many more tables, perhaps friends more regular customers than ourselves. The waitress didn’t make any eye contact and left the bill sitting at the edge of table for my year old daughter, no indication to ask if we had enjoyed our meal as we would have expected from a good quality restaurant. We paid the euro bill and I then called to speak to the owner to explain how annoyed upset we were at such poor service which was delivered with lack of interest abruptness. The owner was not interested in hearing anything and we left feeling we will never return to this restaurant and would advise other foreign visitors to not dine here if the staff are temperamental about which customers they provide better good service too or easily take exception to particular customers. This is a factual account of our evening dining at this restaurant. There are plenty of other great restaurants in La Cite and in the wider Carcassonne area... we will be dining in those in future!"
All prices are estimates.