Phone: +441289307927,+441289308298
Address: 43 Hide Hill, Northumberland, United Kingdom, TD15 1EN
City: Northumberland
Dishes: 16
Reviews: 9524
"Genuinely wanted our second visit to be better but we left disappointed once again! We were in the town as part of a family break and we all agreed on Italian for lunch. We entered the restaurant without a booking and waited for quite a while to be seated (enough time for my wife to go to the bank to get cash due to the fact a sign was up saying that no card payments could be accepted), multiple staff members walked past and completely ignored us. Once we were seated, our drinks order was taken and we waited around 15 minutes for the waiter to speak to us again when he asked if we were ready to order our food; we were and we ordered. The waiter returned around five minutes later with our drinks. We ordered starters, mains and three course specials. After around a thirty minute wait, our son who didn’t want a starter was becoming agitated as he was hungry so we asked the waiter if our son’s main course could come with our starters. Literally two minutes later, his food arrived and was closely followed by our main courses. No sign of or explanation about the starter. It was us who had to notify the waiter that our starters hadn’t arrived and they followed shortly after. We had ordered a chicken and pasta dish for mains and had ordered a garlic bread to go with them, this didn’t arrive and even after chasing it up, it only arrived once we had finished our main course. The waiter offered an apology at the end of the meal because they’d been busy and a takeaway order of pizzas had stretched their kitchen over the lunch time. A very similar story to our last visit here and a similar cause; seemingly the restaurant is under staffed which results in delays, staff to be stressed and ultimately getting orders very wrong. Would have to think long and hard about returning here."
All prices are estimates.