Phone: +441215571402
Address: United Kingdom, DY4 9AB, Tipton
City: Tipton
Dishes: 23
Reviews: 27359
Website: https://www.madorourkes.com/
"We've been here many a time however today's will probably be the last. We didn't have a reservation but we're able to get a table saying how busy it was. We ordered drinks and food pretty quickly. We noted that there were 3 people taking orders and 1 behind the bar, this resulted in drinks being poured then sat at the bar. We eventually got drinks after around 6/7 mins of them being sat on the bar. We noted that there were not enough staff. Drinks were piling up on the bar, food was sitting on the pass waiting to go out and people were queuing by the entrance to be seated. The staff just couldn't cope. I wouldn't even try ringing no one answers it even when they are standing next to it doing nothing either. After 45 mins of waiting for food and table next to us receiving their starter and then mains (ordered after us) we queried our food. We were told that we ordered after the table next to us and that it depends on what we order. I know this is incorrect as the person has allergies so the waitress went through what they could and couldn't eat. Also it shouldn't matter what you order it's when the order goes to the kitchen that matters. We were told we were next however 15 minutes later the food came. Don't get me wrong the pies are lovely however the pastry lids have changed and are no longer puff pastry more like flat uncooked lids. We won't be visiting anytime soon. There's a serious issue with service and there needs to be more staff. Having drinks sit on the bar for 10 minutes isn't good. Shame really could be a great place to visit"
All prices are estimates.