Phone: +448458698754
Address: 43 Vicar St, Falkirk FK1 1LL, UK, FK1 1JQ, United Kingdom
City: Falkirk
Menu Dishes: 13
Reviews: 3432
Website: https://monterey-jacks.com
"Saturday Night prebooked online and paid deposit per person. place was empty only another 3 tables taken, not the most welcoming place initially from the staff didn't look happy. We took our seats then told that we had to order via the APP then it changed to that it would be quicker if we ordered at the bar so that everything came out at the same time. Very strange as all other places you place your order with a waiter, so we ordered at the bar for drinks and mains and was surprised that we had to pay straight away as they are not allowed to have tabs open. Service was slow i could hear the just eat machine constantly beeping and see delivery drivers come and go. When the food did it was disappointing to see the portion sizes have changed and got a lot smaller, not really worth the price. Not once did a member of staff come over to check everything was okay or try to sell more drinks what you'd expect. They looked too busy cutting paper sheets for boxes that they building for takeaway orders, they had few tables at entrance where they had it all sitting on . We ordered deserts and these where extremely disappointing,we ordered 2 meringues nothing like the pictures or what had before was tiny and bottom too hard to eat. 1 cookie jar sundae it was not served in a jam jar as advertised, it was a small glass from the bar. When the deserts where brought to the table we still had all the mains plates sitting that we had to stack up and then ask one the members of staff for them to be taken away so had space to eat deserts not the service you expect. They also automatically add £1 to your bill so every time you order anything that's £1 for a charity i don't mind if you maybe ask first but should never be expected!. Overall the service and experience was the worst dinning experience received we felt that we where an inconvenience to the staff. If they continue to treat customers this way then this place will close, i think they mostly relay on online order which is a bad model for this sort of establishment. i would advise you pick somewhere else other than here and if you try comment on their social media page they will block you thankfully they are unable to do that on here. I have also emailed my concerns before leaving this review but nobody has taken the time to respond in over a month now."
Full menu - 13 options
All prices are estimates on menu.
Dessert
Crepes
Thin pancakes filled with sweet or savory fillings, perfect for any meal of the day.
Brownies
Rich, fudgy brownies packed with chocolatey goodness, perfect for satisfying any sweet craving.
Milkshakes
Creamy milkshake made with premium ice cream, blended until smooth, and available in a variety of classic and creative flavors.
American Food
Hot Dog
A classic grilled hot dog served in a soft bun with your choice of toppings including mustard, ketchup, onions, and relish.
Mac And Cheese
Creamy macaroni pasta baked with rich cheese sauce, topped with crispy breadcrumbs for extra texture and flavor.
Salads
Coleslaw
Crunchy cabbage and crisp carrots mixed with creamy dressing for a refreshing side dish.
Main Courses
Nachos
Crispy tortilla chips topped with melted cheese, jalapeños, and fresh salsa.
Burger
Beef Burger
Juicy beef patty with lettuce, tomato, onion, and cheese on a toasted bun.
Entrées
Onion Rings
Crispy, golden-brown onion rings, lightly seasoned and perfectly fried for a crunchy bite.
Sides
Sweet Potato menu
Roasted sweet potato seasoned with herbs and spices, served with a tangy yogurt dip.
Nibbles
Sandwiches
Chicken Burger
Grilled chicken breast, lettuce, tomato, and mayo on a toasted bun. Deliciously satisfying and perfect for any meal.
debbie57272
The only gluten-free option on the kids' menu is the macaroni.
Address
Reviews
Christine
Service: Dine-in Meal type: Dinner Price per person: £10–20 Food: 5/5 Service: 5/5 Atmosphere: 5/5
Luke
Service: Dine in Meal type: Lunch Price per person: £10–20 Food: 4 Service: 4 Atmosphere: 4 Recommended dishes: Mac and Cheese, Beef Burger
Regiane
Super food, excellent service and lovely atmosphere. We will definitely be coming back and recommending you. Service: Dine in Meal type: Dinner Food: 5 Service: 5 Atmosphere: 5 View menu
Martin
Great place to eat. Young female server was friendly, attentive and polite. Burger were really tasty, we will be back! Service: Dine in Meal type: Lunch Price per person: £10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Beef Burger
Lorraine
Restraunt was extremely cold. Service needs to improve dramatically, staff had to be asked to come to check if the food etc was OK by the manager. Food, nothing to rave about, burger King is the same standard. Meal type: Dinner Price per person: £20–30 Food: 1 Service: 1 Atmosphere: 1
Kenny
The service was incredibly slow for a place that was fairly empty. We didn't receive the fries we ordered, yet we were still charged for them. Additionally, we were overcharged for cheese—on the menu it was listed as £0.75, but our bill showed £1.50. The kids' pasta tasted like diluted tomato puree, and the kids' hot dog was quite small, especially with the larger bun. It was overcooked on one side and had a slight hint of spice. The adult burgers were rather bland and definitely didn't seem fresh, despite what was advertised. Overall, we dined in. View menu
christina
Disappointed was an understatement, was expecting an enjoyable meal especially for the price, place was empty so plenty seats to choose from (first red flag) was **** freezing too, wanted to keep my coat on! Took over half an hour to get what we ordered, looked nice when it arrived but the plate was freezing! as if it had just been brought in from outdoors! Burger bun was cold too, burger thankfully was hot, lettuce was still soaking with cold water which unfortunately left the plate wet and the bottom of the bun was soggy and wet, definitely won’t be back and wouldn’t recommend either, could have had a three course meal for the price we payed
Big
Genuinely think the staff receive no training. Arrived at Falkirk and was greeted by a guy who looked shocked that they had a customer. We were told to pick our own table, which was easy given that nobody else was in. Then handed menus and told we could order using our phones! Rather than water service. Not wanting to order by phone we expected someone to come to our tablebut no. So after 15 minutes I approached the bar to order and was embarrassed to hear the girl in the red tea shirt with red hair ripping into staff. Then she asked the new guy to start cleaning with a mop and bucket. which he done with a passion but surely that’s something that should be done when there are no customers. E...
Stuart
Saturday Night prebooked online and paid deposit per person. place was empty only another 3 tables taken, not the most welcoming place initially from the staff didn't look happy. We took our seats then told that we had to order via the APP then it changed to that it would be quicker if we ordered at the bar so that everything came out at the same time. Very strange as all other places you place your order with a waiter, so we ordered at the bar for drinks and mains and was surprised that we had to pay straight away as they are not allowed to have tabs open. Service was slow i could hear the just eat machine constantly beeping and see delivery drivers come and go. When the food did it was dis... View menu
Categories
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Sushi Delight in our exquisite sushi selection, featuring fresh ingredients, expertly crafted rolls, and traditional nigiri. Each bite offers a harmonious blend of flavors, promising a true taste of Japan.
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Brunch A delightful blend of breakfast and lunch dishes featuring classic favorites and creative twists. Enjoy savory options like eggs benedict or opt for sweet treats like fluffy pancakes and fresh fruit. View menu
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Coffee Indulge in our rich and aromatic coffee selection, expertly brewed to awaken your senses. From classic espresso to creamy lattes, discover the perfect blend to start your day on a flavorful note.
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Desserts Delight in our selection of indulgent desserts, from luscious chocolate creations to delicate fruit-infused treats, each crafted to end your meal on a sweet note and leave your taste buds craving for more.
Amenities
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Takeout
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Delivery
- menu
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Late Night
- menu
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Wheelchair Accessible
