Phone: +441912323200
Address: Milburn House, Newcastle upon Tyne, United Kingdom
City: Newcastle upon Tyne
Menu Dishes: 14
Reviews: 870
"We visited Oak on Monday early evening. We were served by David and on ordering our drinks we were asked to order our food also. As we had glanced at the menu I asked what the pasta of the day was, reply- chicken arrabiata , we then asked why there was a rush to take our food order as there was only another table of customers in, David 's reply was to offer the early bird menu which was cool but his attitude was less than friendly.Our starters came and they were fine then our main course.....on taking a few mouthfuls I realised it was pasta arrabiata not chicken, I called David over and asked him was my dish Chicken Arrabiata he said yeah but checked with the chef. On returning he said oh it was Chicken Arrabiata 3 days ago !! Considering the service from him had been poor I asked him to take it away and I wasn 't paying for it. There was no apology and my partner finished his and we went to pay the bill. We asked if my meal was removed... He grinned and said Er yeah I asked to see the bill, he put it on the counter and that 's when we said how bad he was and his attitude was stinking! A girl intervened and asked what the problem was, said sorry but then David looked at us and said Urgh....you 's are drunk and stormed away! Never in my life I have received an insult off a waiter in a restaurant. We had 2 drinks beforehand on Grey St as we were celebrating our Wedding anniversary and had a glass of prosecco with our meal. In this case his general attitude has provoked this review. After complaining directly to Oak via email and no response I feel this had to be shared on tripadvisor. I would just like to say that I have visited Oak many times in the past as its a great restaurant but whilst David is employed there I will not and will advise my friends and family to do likewise. I work for an Airline and would never treat any passenger like this."
All prices are estimates on menu.