Phone: +442073951200
Address: 1 Upper St. Martin's Lane, London I-WC2H 9NY, United Kingdom
City: London
Menu Dishes: 35
Reviews: 2196
Website: https://www.crafted-social.co.uk
"I made a reservation for 4 persons through 'opentable ' last Saturday evening. As me and my partner arrived eventhough we mentioned that we had a reservation they didn 't listen and asked us to wait. When the waiting was over 10mins, my partner went to the manager and raised it again. They said they were clearing the tables and they gave us a table for 2. I kept repeating our booking but it was although he was not listening and kept saying this is all they had. Finally I got his attention and said 'we made a booking for 4 '. He then requested for the email confirmation as they didn 't have our reservation. He said that he will check and come back to us. He never returned and nobody was willing to speak to us or atleast say they have made a mistake and they are sorry. By then my friends had arrived, we left the place thoroughly disappointed at their customer service"
All prices are estimates on menu.