Phone: +441747870211
Address: Royal Oak Common Lane, SP3 5PA, Wiltshire, United Kingdom
City: Wiltshire
Menu Dishes: 20
Reviews: 2250
"My husband had made a booking back in August 2021 for March 2022, however I (his wife) received an email stating that I had made a duplicate booking to which I expressed that although I had been looking at the rooms, I had not booked a further room to my knowledge. I then received an email to state that my husbandβs reservation had been cancelled. I called to see what was happening as we still intended to stay at the weekend, however I unluckily got the Landlord CHRIS BRYETT. Whilst trying to explain what had happened, he kept talking over me and telling me to calm down! I was calm, I was just trying to articulate what had happened regarding the emails, but he had no intentions of listening to a woman! Calm and polite throughout I asked to speak to the Manager, he went away but then came back on the phone asking how he could help!! I reiterated that I wanted to speak to the manager and thatβs when he told me he was the owner. No wonder he had to get investors in, with his attitude he was probably haemorrhaging money. As I wasnβt getting anywhere I had to end the call, especially at the moment he patronisingly call me 'DARLING '. In this day and age!!!! He needs to stop taking phone calls as he has ABSOLUTELY NO CUSTOMER SERVICE and his speak is archaic. Low and behold we cancelled the entire trip away here. Who wants to stay in a place where they treat you like this?!"
All prices are estimates on menu.