"ALLERGEN SUFFERERS BEWARE! 8 of us recently visited Bert's for a family meal. Unfortunately my 8 year old coeliac daughter was extremely ill for 2 days after, as she was glutened after making the staff aware of her condition and that she was unable to consume gluten. I spoke to Charlie, after she had spoken to the various members of staff who were working that night. I was repeatedly told, that everyone had taken the care they were supposed to have. and essentially implying that it couldn't have been them, and even the general manager agrees. This was quite alarming to me, as even if they think they did everything right to avoid cross-contamination, someone clearly missed something, or didn't take the required level of care when serving food to my daughter. She wouldn't have been glutened otherwise! Accidents do happen, and this negative review could have quite easily been avoided if I was given some reassurances, like acknowledging that someone must have missed something somewhere. Ensuring that we will re-evaluate our kitchen processes in regards to allergens, and providing additional training to staff to ensure this doesn't happen again. However, all I received was a complete lack of accountability and not even a sincere apology. Very disappointing, obviously we will not be returning and I will be contacting the FSA."
Biko
