Phone: +441780480138
Address: 52 Scotgate, PE9 2YQ, South Kesteven, United Kingdom
City: South Kesteven
Dishes: 24
Reviews: 4753
Website: http://www.thebombaycottage.com
"This used to be my favourite Indian restaurant in Stamford, up until I ordered a takeaway last Friday. I am vegetarian and have been for many years, so I order on the phone and not via just eat to reiterate my dish is to be...just sauce with no meat. I ordered a tikka masala sauce and ate about 1/4 of it. The next day I went to have my leftovers and noticed pieces of chicken in the dish!! I felt sick and then realised had probably eaten small bits of chicken the night before. Ew. I threw away the dish and the accompanying dishes because who would eat dry naan and rice? I called them about this disgusting issue and they proceeded to imply I was lying, as they do not prepare the meat with the sauces. When I responded with the fact I have photos of it, they changed their tone and offered me £10 off my next meal there, I said this wasn't acceptable as I cant trust their food preparation practices anymore and I said I wanted a refund instead. They accepted and I was told I had to come into the restaurant to get this refund, despite the fact I originally paid over the phone but when I got to the restaurant they tried to refund me only for the sauce, which does not cost must but I explained that I couldn't eat any of the meal and I was out of pocket much more than just the sauce. They finally offered a refund of no more than £10 and tried to give cash until I refused and then eventually I was given the refund on my card. The man was quite rude the whole time I was there. Their excuse was the chef had got the order mixed up and this was the reason for the chicken pieces, its very obvious the dish was made with chicken and just plucked out before sending it to me. I am highly allergic to prawns and this would be a different story if it was not chicken being lazily served!!! If it was a “kitchen mix up” then I would have had whole bits of chicken in the dish and this would have been a genuine mistake and could have been rectified. Watch out, bad food preparation and lazy approach to dietary requirements and allergies."
All prices are estimates.