The Bull Claw Newtownards

18 Frances St, Newtownards BT23 7DN, United Kingdom

🛍 Cafés, Kebab, Mexican, Asiatic

4.6 💬 1446 Reviews

Phone: +442891812999

Address: 18 Frances St, Newtownards BT23 7DN, United Kingdom

City: Newtownards

Dishes: 16

Reviews: 1446

Website: https://www.thebullandclaw.co.uk

"Food was fantastic, couldn’t fault it at all, the service from the staff let this place down big style. Our table wasn’t checked on, not once over all 3 courses, drink top ups weren’t offered, my husband had to leave our table and order more drinks, staff appeared miserable, bored, standing around talking with each other, on their phones, no one appeared to be in charge and no one really seemed that interested in the customers, and at the end about 8-45/9pm they couldn’t wait to get all tables finished up and out. Will be back, hopefully with different staff on though. Hats off to the chefs once again."

Menu - 16 options

All prices are estimates.

Noel Noel

Standard restaurant food. Decent, average price. Wouldn't be my first choice but certainly not my last. staff were pleasant

Address

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Reviews

Elaine
Elaine

Excellent experience at Bull and Claw as always. Great menu and food is delicious! Good value for money. Staff friendly and efficient.


Adrian
Adrian

Great service, food fab. I will be back. Management our obviously running this like a family concern. 5 stars. Drink at the rice's pub next door first? Can't go wrong?


angela
angela

Went for lunch. Had the delicious chowder. Hubby had good old fish n chips which he said were tasty. Attentive staff. Decent menu. Hard to chose what to eat, in a good way.


Ali
Ali

The Bull Claw is a hidden gem in Newtownards, great food and service. The rib eye is particularly tasty. The crab claws for starter are a must along with Mayday sauvignon blanc fyi fwiw


Helen
Helen

Superb Sunday Lunch thank you to Alex, manager and all the crew, excellent service so very relaxing and what great food. The chef goes the extra mile. Excellent IPA and Malbec . Good choices for GF. Portaferry Ilona 2


MitchMagoo
MitchMagoo

Nice place and lovely staff. The food was average with most of my party saying their dish was either a bit dry or tasteless. I had the vegan bean burger, which was good but the chips were dry. However the staff were friendly and helpful and keen to see we had a good night


J
J

Good food and friendly staff. We called in on a Monday night and the place was busy enough, which I always take as a good sign. I had scampi with chips, the batter on the scampi was very light and crispy. The other meal was crab claws with prawns which I'm told was delicious.


glenn
glenn

This was my first time here after hearing about it for years. And everyone was right. The food is great. I was only slightly annoyed by the limited fixed menu. But that's my issue. I would like a better beer selection, but I have that issue almost every where. Would definitely recommend.


cctv
cctv

Food was fantastic, couldn’t fault it at all, the service from the staff let this place down big style. Our table wasn’t checked on, not once over all 3 courses, drink top ups weren’t offered, my husband had to leave our table and order more drinks, staff appeared miserable, bored, standing around talking with each other, on their phones, no one appeared to be in charge and no one really seemed that interested in the customers, and at the end about 8-45/9pm they couldn’t wait to get all tables finished up and out. Will be back, hopefully with different staff on though. Hats off to the chefs once again.

Categories

  • Cafés Charming cafés offering a variety of freshly brewed coffees and teas, along with light snacks, pastries, and desserts. Perfect for a morning pick-me-up or an afternoon treat in a cozy atmosphere.
  • Kebab Savor our delicious kebabs, expertly grilled and bursting with flavor. Choose from a variety of meats and vibrant spices, served with fresh sides. Perfect for a satisfying and flavorful meal.
  • Mexican Authentic Mexican flavors await you with sizzling fajitas, savory tacos, zesty enchiladas, and fresh guacamole, all crafted with rich, traditional spices and served with vibrant sides. Enjoy a fiesta on your plate!
  • Asiatic

Amenities

  • Takeout
  • Outdoor Seating
  • Wheelchair Accessible

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"NO SAFE PROCEDURES IN PLACE FOR SEVERE ALLERGY SUFFERERS Start with the worst a mum of two (toddler and baby) attended in our party and informed serving staff that both have dairy allergy when ordering our food. The mum is a breastfeeding mum (on holiday) and has been avoiding dairy in the time spent with us so as not to pass diary onto her baby through her breast milk. The toddler cannot take dairy now that she is on solid food. Unfortunately for us, the vegan meal was served with carrots tossed/cooked in butter, (which in itself should not have occurred given this was ordered as part of a vegan meal), but which was only noticed at the end of the meal after the toddler started to break out in hives. Having been spoken to separately by waiting staff, chef and management, the only recompense was apologies and 20% off the food bill. The serving staff said a note had been made on the docket and the chef said he had been too busy to notice note this was a Tuesday evening at 5.30 and the restaurant was only about half full. Words are cheap and had the toddler suffered a severe reaction that may have required ambulance attendance, the 20% off the food bill would have done little to recompense our family. Thankfully the parents were quick to administer medication. We recommend that the restaurant respond to this review about how their procedures are to be changed to ensure someone else does not suffer more seriously than we did. Thankfully the parents had the correct medication and epi pen with them. The attitude and culture to responding to this incident was all wrong. By consequence, the kitchen is at worst negligent and disrespectful and at best, careless. I would not trust this kitchen with taking adequate respect over anyone's food allergies, intolerances or avoidances, particularly as the vegan meal was served with butter. Food 1* due to the above and while some of us enjoyed our food around the table, the vegan option was noted to have little taste from the vegetables. Service 3* waiting staff attentive and polite, but again didn't seem trained on how to handle our incident and were keen to pass the blame of communication to the kitchen. Atmosphere 3 nothing notable. We were escorted to a comfortable set of tables for our party size, but we left feeling angry and let down by the response and lack of consideration for our allergy sufferers."