Phone: +441299822833
Address: Dunley, Malvern Hills, United Kingdom
City: Malvern Hills
Dishes: 5
Reviews: 555
Website: http://www.thedogatdunley.co.uk
"that was a good pub restaurant before. there seems to be a bad retention and a high turnover of employees who think about management. the steak I ordered was chewing and full gristle. I said the waitress politely that she would get the manager/Koch/Barman out of the kitchen. gary, the above mentioned helicopter of all trades, seems to do the work of all, instead of managing that he has not arrived. a few minutes later the waitress asked if we would like more drinks. I explained that I wanted to solve the problem first with my meal and she went back to the kitchen. finally gary arrived and in a very condesctive way explained that rib auge steak has some fat in it. I am aware of the sibling that gives taste, but not gristle and steak as hard as it is like chewing leather. in no phase I offered a replacement or another option, but after a waiting period of minutes since my complaining and the sight of cold gristle before me I was no longer hungry anyway. gary's attitude was risible. he has no customer service skills and did not make any excuse or offer of any kind to put it right. he simply produced a bill for the whole meal (minus the steak), which was wrong anyway, as there was an additional glass wee on it. he changed this with a pencil entry and stood above the table while we paid. we took family members to this pub and its attitude, lack of civil society and general ignorance made this a very unpleasant experience. we will never visit the dog again, a once excellent pub restaurant ruined by its bad administration and high turnover of unfortunate and overworked employees."
All prices are estimates.