Phone: +441494673077
Address: 54 London End, South Bucks, United Kingdom, HP9 2JD
City: South Bucks
Dishes: 14
Reviews: 841
Website: http://achimijapanese.co.uk/
"I’d given it zero star if there was an option. Not only the food was not authentic, the service was appalling. We spent just under £200 on dinner this evening (two mums with four young children) and we barely touched any of our food. We asked if there was vinegar added in the yaki udon, one lady said yes as it was the ‘special’ recipe from the house chef and when I asked again before leaving another lady said no they used 100% of tonkatsu sauce. I pointed out that we didn’t touch the udon after the first bite as it tasted almost off since it was way too sour and even though I’m not Japanese we’ve been to Japan many times and never had tonkatsu sauce in any yaki udon. The lady was adamant that they never had any complaint from their customers so I suggested perhaps it would be worthwhile going forward stating that their yaki udon contains tonkatsu sauce to avoid any confusion. Instead of being apologetic as most restaurants would, the lady went on arguing that ‘even’ their Chinese customers never complained. I thought it was a Japanese restaurant so why would I want opinions from any Chinese customers? We then realised that the owner and waiting staff were Chinese and the fact that they didn’t even ask why we didn’t eat most of the food goes to show the kind of customer service they provide."
All prices are estimates.