Phone: +33156244100,+33661575151,+33890210156
Address: 5 rue Mabillon, 75006 Paris, France
City: Paris
Menu Dishes: 35
Reviews: 8235
Website: https://www.instagram.com/camilarestaurantparis/?hl=fr
"Unprepared I visited this place for lunch. I ordered 2 starters and the first starter with apple and Camembert cheese was delicious. My second starter was a foie gras, people who know me know that this is my favorite starter in France (or anywhere else I can get it). So I was in fact quite pleased by the presentation and the size, until I tasted it... there was really none of that typical foie gras flavor and it just felt like a fat substance in my mouth, hence I shifted the plate aside. It took a very long time to get eye contact with the staff and when mentioning I didn't like my dish she took it to the kitchen. She however came out of the kitchen and continued her regular work...? I was a bit clueless as to whether they would bring a new one, bring it back or nothing at all. Not much later she came to offer the menu, I expected to be able to choose an alternative dish but no, she wanted just to know if I wanted a desert.... completely surprised I asked for the bill instead. On presentation of the bill still nothing was mentioned about my returned dish so I made the bold remark I would happily pay half of the foie gras but not all of it. It directly turned hostile and I was briefly told that whatever I order and get served I need to pay. So bad quality or poor customer experience don't matter. Never have I experienced this, he claimed in complex French it was somehow the law. My 'law' in the hospitality industry has always been that you try to find a solution with the customer that satisfies both parties, which really could be as simple as offering a free coffee, as a demonstration of understanding that even though you may believe in your product, it didn't satisfy the customer. So this ended up in a quite aggressive discussion and I ended up paying to get away, as I was getting too upset. On walking out the staff had the courage to thank me and wish me a happy weekend......... Conclusion: food may be great (depending on what you chose) but this place doesn't care for quality or customer experience."
All prices are estimates on menu.