Phone: +441572723004,+441572759529
Address: High Street, LE15 6AS, Rutland, United Kingdom
City: Rutland
Menu Dishes: 23
Reviews: 7991
Website: http://www.hornblowerhotel.co.uk/
"I booked a room through Expedia £115 for a one night stay with breakfast night of 16/02/24. Our room on entering was heated to make the temperature immediately uncomfortable. The lovely member of staff suggested we open all the windows and the door leading to the car park as it was impossible to turn the radiators either off or down. When advised that we couldn’t accept a room heated to that temperature or sleeping with the door open all night we were shown to the only other room available. This was a ground floor room in the annex off the car park. We should have simply driven back home late in the day to Northumberland. Our overnight stay in this dark, dilapidated room was nothing short of miserable. The lovely member of staff apologised for the fact that opening the room door was a problem requiring some effort as it required like the radiators in the first room maintenance work. We would have been in trouble had we needed to open the door quickly in event of a fire. In short on the accommodation front I did not receive the standard of accommodation I had booked and paid for. The rooms I saw were tired and in need of upgrading and remedial work to reflect the images displayed. My breakfast the gluten free option was again disappointing as the “gluten free option” simply involved removing the items containing gluten. The bacon was streaky and predominantly fat. On a very positive note we ate in the restaurant for dinner and the food was superb! The Admiral Hornblower appears to be a great option when dining out in the town but in my experience somewhere to avoid when looking for accommodation."
All prices are estimates on menu.