Phone: +441873854220
Address: Old Raglan Rd, Abergavenny NP7 9AA, NP7 9HW, United Kingdom
City: Abergavenny
Menu Dishes: 16
Reviews: 10218
Website: http://www.thehardwick.co.uk/
"My parents and I came here for dinner tonight to end up being thoroughly disappointed with our experience. I will begin by stating that the food was lovely especially the spaghetti and fish soup for starters. However, the service is below average and truly appalling. We reserved a table for the restaurant 2 days before coming only to find out that they never took down our reservation in the first place (this was the first disappointing thing out of many things to come). While they sat us for dinner still, the mains took around 45 minutes to come after our starters. There was no sauce available with the steak I asked for bernaise sauce, which is pretty standard for steak (especially for the price you’re paying at the Hardwick). We also ordered chocolate ice cream for dessert after giving the dessert menu they came back after 20 minutes to take our order and when we asked for the ice cream flavours, they had to bring us a separate ice cream menu this in itself took another 20 minutes. All of this was for nothing though they forgot our ice cream order and we had to look for the staff to tell them to cancel the order and bring our bill. The most disappointing thing out of all of this is that after we payed our bill we were about to leave and a waitress came running while we were in the car and accused us of not paying. We had to tell her that of course, we did pay, and she had failed to acknowledge the mishaps that happened on the restaurants’ part until we brought it up, only for her to say a brief sorry. My father went inside again just to clarify that we had paid (we knew we had, but we did it for our own conscience). This was beyond insulting for us given we ordered a great deal of food and wine. I was shocked that we were insulted to this extent. Again, I will reiterate that the food was lovely. But given how poor our experience was and the premium charged on the food, I will definitely not recommend this place to anyone and will not be looking to come back again. Something is seriously wrong and there needs to be serious reflection."
All prices are estimates on menu.