Phone: +441454614980
Address: Willow Brook Centre, BS32 8FE, South Gloucestershire, United Kingdom
City: South Gloucestershire
Dishes: 8
Reviews: 1535
"Me and my family have visited today we booked online and the only times they had left were 7:30pm. So we booked the table for 5 of us, when we got there we were told that there is a 5 minute wait for someone to take your drink order and 10-15 minute wait for food. Which was fine but when it takes over 2 hours to have a main meal and pay, that's a bit of a joke.I felt sorry for the lady that was helping us, she was running round here there and everywhere bless her. She was lovely but definitely should have had some help. The man that bought the food over wasn't helpful at all and was ignorant. Think he might have been a manager because he was wearing a white shirt which is different to the rest. One of us had a burger which was burnt to a crisp that she couldn't even eat it, my mums chicken stack was cold, which could have been because we had to wait a while to get someone's attention to ask for salt and sauces. My steak was also cremated. Overall the food was awful, we had a 50% of voucher but I still thought the price was too much for what we got and the quality of the food. When it came to paying 3 of us left and the other 2 stayed to pay because we were waiting just under half an hour to have the card machine bought over to pay."
All prices are estimates.