Phone: +441702474764
Address: 41 Broadway, SS9 1SW, Southend-on-Sea, United Kingdom
City: Southend-on-Sea
Menu Dishes: 15
Reviews: 407
"I typically do not write negative reviews, but I was so disappointed by the owner's behavior today that I feel the need to warn others. Customer service is important not only when everything is going well, but also when dealing with complaints in a respectful manner. It is unfortunate that I have been a regular at Relish for quite some time, but recently I have noticed that after leaving, we smell like a fryer. Today, when I went with my family, I was treated with contempt. I sent back a jacket potato because it was hard, and despite patiently waiting for a replacement that never came, the waitress informed me that it had been removed from the bill. I had assumed that I would receive a replacement meal, as I had come in for lunch. However, when it became clear that this was not going to happen, I approached the manager. The manager essentially told me that the customer is not always right, and insisted that the potato was not hard. I was made to feel like a liar and treated as if I were trying to cheat my way out of paying. I was embarrassed by the whole situation over a jacket potato that likely cost £1 but was being charged at £7.50. All I wanted was a pleasant lunch, and being insulted by the staff was unacceptable. With numerous dining options in Leigh Broadway, I will not be returning to Relish ever again. Additionally, they should clean their extractor fan."
All prices are estimates on menu.