Phone: +441865872666
Address: 95 Church Road, South Oxfordshire, United Kingdom
City: South Oxfordshire
Dishes: 10
Reviews: 1507
"Visited as part of a large private party for a roast dinner. The food was average at best, we 've had much better elsewhere. The side veg was under cooked for our liking, the poor young girl serving was under great pressure, she was doing her best. Some guests asked for more roast potatoes and yorkshire puddings but these didn 't arrive. The chicken was very chewy, the pork wasn 't great either and the beef was very fatty and nearly all the guests left so hungry they had to buy fast food on their way home. I 'm posting a review because the lead guest has told me they were over charged by around £90 and they had visited to complain and request this be refunded, they were greeted by a very bad attitude from the guy behind the bar and he became quite verbally abusive which we feel is extremely bad. The customer is always right until proven otherwise. We were also told the bill was not itemised, which it should have been. The lead guests were told a service charge had been added on, this was not pre discussed or agreed prior to the event, and they were also told the childrens roast would be half price, but had been charged full price. When this was questioned during the conversation, the guy behind the bar said well did you expect it all for nothing? No they certainly did not and we didn 't take kindly to the maner in which he spoke to them. It was finally resolved with a refund being given of £72 so please be aware of this, should you be thinking of booking your own function at this place. We certainly would not return again."
All prices are estimates.