Phone: +441213521000,+441902711811
Address: Aldridge Road, B74 2DX, Walsall, United Kingdom
City: Walsall
Menu Dishes: 32
Reviews: 8749
"We responded to the 30% offer you sent so on the 1st February we booked a table for 1900 hours for 2. This was a special occasion as I just retired and my partner and I have just moved in together. I placed the order at the bar and paid £37.15. It said approved on the card machine so I went and sat down. 5 minutes later the girl from the bar who had her hair done up.on her head came to me and said your card didn't go through and asked me to go to the bar and pay again. I found this strange but believed her. She charged me £24.78 which I thought was strange but assumed she forgot the 30% discount voucher. I checked my bank card an found she had billed me twice. I asked a male who I take it was the duty manager to explain why I was charged twice. He looked but couldn't find the second transaction. He said leave it with him and he would come and see me at our table. Our food was served and he arrived stating the girl who charged me had billed me for somebody else's drinks. He apologised and put a credit for the £24.78 on my card. Yet to receive it. No offer of recompense for billing me twice or a free dessert or anything. End off. I found the service and the way we were treated absolutely abysmal. We certainly won't be going back there ever again and if that's the way you treat customers you will lose lots of trade Disgusting, and the food- wasn't anything special either."
All prices are estimates on menu.